Repairs Scheduler & Customer Experience Lead

Morgan Sindall Property Services; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Profit Share

26 Holidays

Enhanced Pension

Healthcare

Life Assurance

Share Save

Maternity/Paternity Pay

Flexible Working

Cycle to Work

Volunteer Days

Wellbeing Support

Professional Subscriptions

Job summary

Morgan Sindall Property Services is seeking a Customer Service Planner to join our team in St Albans. You will schedule repairs and maintenance appointments, liaising with residents, subcontractors and supervisors to meet contractual SLAs and avoid false promises.

You will excel in back-office communications via phone and email, using an in-house system to assign operatives and discuss complex repairs with customers while maintaining high service standards.

Qualifications

• Experience in social housing repairs and maintenance environments.
• Ability to liaise with residents, operatives, subcontractors and suppliers.
• Strong planning skills to sequence works and prioritise tasks.
• Proven communication skills across different stakeholders and channels.
• Proficient using computer systems to schedule and track appointments.

Responsibilities

• Schedule repairs and maintenance appointments ensuring SLAs are met.
• Handle high-volume calls and emails from clients, residents and contractors.
• Coordinate operatives and subcontractors to fit available slots.
• Explain complex repairs and manage customer expectations to avoid service failures.

Skills

Social housing

Repair & maintenance

Communication

Written English

Computer skills

Project management

Planning

Stakeholder management

Customer service

Tools

In-house system

Job description

Morgan Sindall Property Services is seeking a Customer Service Planner to join our team in St Albans. You will schedule repairs and maintenance appointments, liaising with residents, subcontractors and supervisors to meet contractual SLAs and avoid false promises.

You will excel in back-office communications via phone and email, using an in-house system to assign operatives and discuss complex repairs with customers while maintaining high service standards.