Repairs Manager

Michael Page; Greater London; Hybrid; GBP 64,000 - 66,000; Full time

Benefits offered by this job

Hybrid working arrangements

Generous employer pension contribution

Job summary

Michael Page in London seeks a Repairs Manager to lead responsive repairs and maintenance across a busy housing portfolio, delivering high-quality outcomes for residents and ensuring regulatory compliance.

You will manage supervisors and operative teams, control budgets and procurement, drive KPI performance, and coordinate with contractors and residents to sustain safety and tenant satisfaction. Hybrid working arrangements support flexibility in a public sector housing context.

Qualifications

• Proven experience managing responsive repairs and maintenance services, incl. DLO workforce.
• Hands-on trade experience with progression into operational leadership roles.
• Experience managing repairs teams, including operatives, supervisors and support staff.
• Knowledge of health and safety regulations related to property management.
• Proficiency in budgeting and financial management.
• Excellent communication skills for liaising with contractors and stakeholders.
• Problem-solving skills to address repair and maintenance challenges.
• Ability to prepare clear and concise reports for management.

Responsibilities

• Lead the day-to-day operations of responsive repairs and maintenance services for residents.
• Manage and develop supervisors, operatives and support teams to deliver an efficient repairs service.
• Control budgets, resources and procurement activities to maximise value for money.
• Drive performance improvements through KPI management, service monitoring and customer feedback.
• Ensure health & safety, compliance and quality standards are maintained across all works.
• Lead service improvement initiatives to enhance operational efficiency and customer experience.
• Build strong relationships with residents, contractors and internal stakeholders.
• Oversee inspections, audits and quality assurance activities to ensure excellent service delivery.
• Represent the service at senior-level meetings and resident engagement forums.
• Coordinate responses to major incidents affecting housing assets and services.

Skills

Repairs management

Budgeting

Health & safety

Stakeholder management

Contractor liaison

Job description

As a Repairs Manager, you'll lead the day-to-day operations of responsive repairs and maintenance services, ensuring high-quality outcomes for residents while managing operational performance, resources and contractor delivery across a busy housing portfolio.

Client Details

This role is within the public sector and focuses on housing operations in London.

Description

• Lead the operations and delivery of a high-performing responsive repairs service, ensuring compliance with housing standards and regulatory requirements.
• Manage and develop supervisors, operatives and support teams to deliver an efficient repairs service.
• Control budgets, resources and procurement activities to maximise value for money.
• Drive performance improvements through KPI management, service monitoring and customer feedback.
• Ensure health & safety, compliance and quality standards are maintained across all works.
• Lead service improvement initiatives to enhance operational efficiency and customer experience.
• Build strong relationships with residents, contractors and internal stakeholders.
• Oversee inspections, audits and quality assurance activities to ensure excellent service delivery.
• Represent the service at senior-level meetings and resident engagement forums.
• Coordinate responses to major incidents affecting housing assets and services.

Profile

A successful Repairs Manager should have:

• Proven experience managing responsive repairs and maintenance services, including responsibility for a DLO workforce.
• Hands-on trade experience with a clear progression into operational leadership roles.
• Demonstrable experience managing repairs teams, including trade operatives, supervisors and support staff.
• Knowledge of health and safety regulations related to property management.
• Proficiency in budgeting and financial management.
• Excellent communication skills for liaising with contractors and stakeholders.
• Problem-solving skills to address repair and maintenance challenges.
• Ability to prepare clear and concise reports for management.

Job Offer

• Salary ranging from 63,816 to 66,084, dependent on the level of experience.
• Generous employer pension contribution
• Hybrid working arrangements for flexibility.