Repairs & Maintenance Administrator - Social Housing

Axis; Greater London; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Pension

Medical scheme

Life assurance

Holiday entitlement

Perkbox benefits

GP wellbeing support

Volunteer day

Refer-a-friend bonus

Career progression

Job summary

Axis CLC is seeking an organised Administrator to join the Repairs & Maintenance team and support the delivery of services to housing associations and local authorities across the UK.

You will handle incoming calls, raise and schedule repair orders, and maintain meticulous records. You will coordinate with operatives, planners and residents to ensure timely progress updates and accurate invoicing while upholding KPIs and service targets.

Qualifications

• Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
• IT literate with strong system and data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets

Responsibilities

• Handle incoming calls from residents, providing clear and professional updates on repair works.
• Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take appropriate follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

Skills

Administrative experience

IT literate

Maintenance terminology

KPIs awareness

Job description

Axis CLC is seeking an organised Administrator to join the Repairs & Maintenance team and support the delivery of services to housing associations and local authorities across the UK.

You will handle incoming calls, raise and schedule repair orders, and maintain meticulous records. You will coordinate with operatives, planners and residents to ensure timely progress updates and accurate invoicing while upholding KPIs and service targets.