Resident Repairs Coordinator

Axis; Greater London; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Pension

Medical scheme options

Life assurance

25 days' holiday + bank holidays

Perkbox benefits

24/7 GP referral and wellbeing support

Volunteer day

Refer-a-friend bonus (£2,000)

Development and progression acrossAxis

Job summary

Axis, part of Axis CLC, is recruiting an organised Administrator to join the Repairs & Maintenance team, supporting housing associations and local authorities across the UK. You will handle calls, raise and schedule repair orders, and maintain records to ensure smooth delivery of services.

You will work to KPIs, liaising with residents, operatives and subcontractors, and play a key part in keeping processes accurate and residents informed.

Qualifications

• Experience in administrative work within social housing is preferred.
• IT literate with strong data-entry and system skills.
• Understanding of maintenance and repairs terminology is desirable.
• Awareness of KPIs and performance targets in housing services.

Responsibilities

• Handle incoming calls from residents with clear, professional updates.
• Raise, process and schedule repair orders in company systems.
• Maintain accurate records, notes and audit trails.
• Review supervisor and operative reports and take follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes and variation requests.
• Coordinate with operatives, planners, subcontractors and residents.
• Order materials and equipment as required.
• Ensure activity aligns with KPIs and service targets.

Skills

Telephone manners

Customer service

Communication

Problem solving

Prioritisation

Attention to detail

Time management

Teamwork

Tools

Microsoft Office

Housing systems

Data entry

Job description

Axis, part of Axis CLC, is recruiting an organised Administrator to join the Repairs & Maintenance team, supporting housing associations and local authorities across the UK. You will handle calls, raise and schedule repair orders, and maintain records to ensure smooth delivery of services.

You will work to KPIs, liaising with residents, operatives and subcontractors, and play a key part in keeping processes accurate and residents informed.