Administrator(Internal)

Axis; Greater London; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Pension

Medical scheme options

Life assurance

25 days' holiday + bank holidays

Perkbox benefits

24/7 GP referral and wellbeing support

Volunteer day

Refer-a-friend bonus (£2,000)

Development and progression acrossAxis

Job summary

Axis, part of Axis CLC, is recruiting an organised Administrator to join the Repairs & Maintenance team, supporting housing associations and local authorities across the UK. You will handle calls, raise and schedule repair orders, and maintain records to ensure smooth delivery of services.

You will work to KPIs, liaising with residents, operatives and subcontractors, and play a key part in keeping processes accurate and residents informed.

Qualifications

• Experience in administrative work within social housing is preferred.
• IT literate with strong data-entry and system skills.
• Understanding of maintenance and repairs terminology is desirable.
• Awareness of KPIs and performance targets in housing services.

Responsibilities

• Handle incoming calls from residents with clear, professional updates.
• Raise, process and schedule repair orders in company systems.
• Maintain accurate records, notes and audit trails.
• Review supervisor and operative reports and take follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes and variation requests.
• Coordinate with operatives, planners, subcontractors and residents.
• Order materials and equipment as required.
• Ensure activity aligns with KPIs and service targets.

Skills

Telephone manners

Customer service

Communication

Problem solving

Prioritisation

Attention to detail

Time management

Teamwork

Tools

Microsoft Office

Housing systems

Data entry

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.

Working on our long-term partnership with Guinness Partnerships you will help coordinate reactive, planned and disrepair works including empty homes across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.

What You’ll Do:

• Handle incoming calls from residents, providing clear and professional updates on repair works.
• Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take appropriate follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

What You’ll Bring:

• Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
• IT literate with strong system and data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets
• Knowledge of housing sector processes (desirable)

Key Skills:

• Excellent telephone manner and customer service skills
• Strong communication and problem-solving abilities
• Ability to prioritise and manage workload under pressure
• High attention to detail and accuracy
• Ability to meet tight deadlines
• Team player with a positive, flexible approach

What We Offer:

• Salary of up to £28,000 depending on experience
• Pension, medical scheme options and life assurance
• 25 days’ holiday + bank holidays
• Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
• 24/7 GP referral and wellbeing support service
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.