Repairs Handler

Ignite Talent Group

Manchester

On-site

GBP 25,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Employee of the month awards

Free lunches and treats

Extra day off for birthday

Wellbeing support access

Company social events

Child's first school day off

Dress down Fridays

Special office events

Long service bonus

Bonus holidays for attendance

Job summary

A leading law firm in Manchester is seeking a Repairs Handler for their motor claims division. In this role, you will oversee motor claims as they progress to repairs, ensuring customers are updated and satisfied throughout the process. You'll need to coordinate with garages, manage vehicle repair information, and maintain strong relationships with clients. This position offers an excellent work-life balance with regular office hours and a range of rewarding perks, including paid social events, free lunches, and additional holidays for perfect attendance.

Qualifications

Strong customer focus and ability to keep clients updated.
Ability to monitor progress effectively and report back to management.
Experience in coordinating processes related to repairs.

Responsibilities

Communicate and update customers on repair status.
Monitor repairs progress and ensure timely updates.
Maintain strong relationships with garages and clients.

Skills

Customer communication

Relationship management

Organizational skills

Job description

Base pay range

Repairs Handler (Motor Vehicle Claims)

Manchester City Centre

Due to business growth we have a brand new opportunity to join a leading law firm, specialising in their motor division, playing a huge part in motor claims, and coordinating repairs for customers who have had accidents.

You’ll take over motor claims as they progress to the repair stage. This means you’ll be given a report of the vehicle damage, and customer details and will need to book and arrange vehicles to arrive at garages, passing across damage information needed in order to understand the garages lead times on repair to pass back to customers.

You’ll keep customers updated throughout the process, until its time to arrange for the vehicle to be returned, fully repaired, back to the customer.

Communicate and update your customers
Monitor the repairs progress
Report back to management
Maintain strong relationships with garages & clients
Have a customer focused approach, minimising any delays and pushing on repairs

Progress with us

With over 20 years of experience in the field we also have various other departments, working on all types of cases, so for you this could be a foot through the door into the law world, allowing you to further develop your customer service skills in an ever growing industry.

Fantastic work-life balance