Repairs Customer Services Advisor

RHP HQ; Slough; On-site; GBP 22,000 - 28,000; Full time

Job summary

RHP HQ is seeking a Repairs Customer Services Advisor to provide exceptional service to customers regarding their repair queries. The role involves collaborating with teams to ensure timely responses and maintaining high standards of customer care, reflecting the company's commitment to service excellence and community support.

Benefits

Flexible Life Matters benefits package

Healthy work environment

Qualifications

• Outstanding communication and customer service skills.
• Adaptability and problem-solving abilities.
• High self-motivation and dedication to service excellence.

Responsibilities

• Handle customers’ repair queries and ensure their needs are met.
• Collaborate with teams to maintain service quality and meet appointments.
• Keep customers informed throughout the repair process.

Skills

Communication

Customer Service

Problem Solving

Adaptability

Self-Motivation

Job description

We’re looking for a Repairs Customer Services Advisor to handle customers’ repair queries, ensuring we are there when customers need us and maintaining their homes in optimal condition.

In a typical day, you will provide excellent service to our customers and collaborate with other teams at RHP to meet appointments, placing customers at the center of our service.

Your outstanding communication and customer service skills will enable us to respond swiftly to customers and keep them informed throughout the process. With adaptability, problem-solving skills, and high self-motivation, you will help us deliver first-class service for every project, home, and customer, every time.

We look for candidates who connect with our KOSMIHC values:

• We know our stuff
• We make it happen

You can find a full description of our values on our website.

If this resonates with you, click ‘apply now’ to join us.

About the Company

Who we are

Hello. We’re RHP, dedicated to providing safe, secure, affordable homes—opening doors to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, with plans to expand over the next five years.

Founded in 2000, we have grown across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.

We are passionate about service excellence and aim to be one of the UK’s top service providers and a leading employer. Our staff enjoy working here, evidenced by awards like Investors in People Platinum, top ten in the Great Place to Work list, and recognition as a Family Friendly Employer of the Year.

Our Culture

We value diversity, believing it makes us stronger. We strive to create an inclusive environment where everyone feels valued, appreciated, and free to be themselves.

Perks of the Job

We aim to be an excellent employer with a healthy work environment. Our flexible Life Matters benefits package offers choices to support your well-being and work-life balance, accessible throughout your employment with us.