Repairs Advisor - Contact Centre

Gilmartins; Hertford Heath; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in social housing is seeking an experienced Call Handler to join their Inbound Customer Support Centre in Hertford. The role involves taking calls from tenants, logging repair faults, and scheduling appointments. This full-time office-based position offers great career development opportunities and a supportive work environment.

Benefits

Excellent career development opportunities

Employee Assistance Program

Christmas hamper

Qualifications

• At least 1 year’s experience in a similar customer service call handling role.

Responsibilities

• Taking inbound calls from tenants and clients.
• Logging property repair faults correctly.
• Booking appointments with tenants.

Skills

Communication

Listening

Multi-tasking

Administrative Skills

Job description

We are recruiting an experienced inbound Call Handler to work as Repair Advisors based in Hertford.

Working in social housing reactive repairs is interesting, rewarding, varied, and fast-paced.

Our people are committed to providing the very best customer care and service to our clients. In return, we offer a great working environment, job satisfaction, and opportunities for career progression.

Previous experience in a Contact / Call Centre is required.

Our ideal candidate will have a background in property maintenance or knowledge of home DIY.

The Role

We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.

This is a full-time office-based (not remote) position.

Our hours are 8am to 5pm, Monday to Friday, with occasional work until 6pm and one Saturday or Sunday each month. Extra hours are paid at the standard rate in addition to salary.

Main Responsibilities:

1. Taking inbound calls from tenants and clients (housing associations or councils).
2. Using questioning techniques to ensure property repair faults are logged correctly on our in-house housing management system.
3. Contacting tenants to book appointments.

Essential Skills / Experience:

1. At least 1 year’s experience in a similar customer service call handling role.
2. Excellent communication and listening skills.
3. Ability to multi-task in a fast-paced environment.
4. Excellent telephone manner and administrative skills.

Company Benefits:

1. Excellent career development opportunities.
2. Employee Assistance Program.
3. Christmas hamper.