Repairs Customer Services Advisor

TN United Kingdom; Teddington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Teddington is seeking a Repairs Customer Services Advisor to manage customer repair queries and ensure optimal home maintenance. The ideal candidate will excel in communication, problem-solving, and customer service, prioritizing satisfaction in every interaction. Join a team that values expertise and accountability, contributing to a first-class service experience.

Qualifications

• Exceptional communication and customer service skills.
• Adaptability and problem-solving abilities.

Responsibilities

• Handle customer repair queries and ensure customer satisfaction.
• Collaborate with teams to meet appointment schedules.

Skills

Communication

Customer Service

Problem Solving

Adaptability

Self-Motivation

Job description

Who we’re looking for

We’re seeking a Repairs Customer Services Advisor to handle customer repair queries, ensuring we are available when customers need us and maintaining their homes in optimal condition.

On a typical day, you will provide excellent service to our customers and collaborate with other teams at RHP to ensure appointments are met, always prioritizing customer satisfaction.

Your exceptional communication and customer service skills will enable you to respond promptly to customers and keep them informed throughout the process. With adaptability, problem-solving abilities, and high self-motivation, you will help us deliver first-class service for every project, home, and customer.

Our ideal candidate connects with our KOSMIHC values:

• We know our stuff
• We make it happen

For a full description of our values, please visit our website.

If you feel aligned with this role, click on ‘apply now’ to submit your application.