Customer Services Advisor

TN United Kingdom; New Forest; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retailer in motoring and cycling products, where your passion for cars and bikes can shine. This customer service role involves fitting car parts and servicing cycles, with extensive training and development opportunities. Enjoy a range of employee benefits, including discounts and a supportive work environment.

Benefits

25% discount on most products

Up to 50% discount on garage bills

Life Assurance

Uniform provided

Employee assistance programme

Trade Price Bike Scheme

Sharesave scheme

Wagestream access

Health Cash Plan

Qualifications

• Experience in delivering excellent customer service, ideally in retail.
• Knowledge of car parts fitting and cycle repair preferred.

Responsibilities

• Fitting car parts and servicing bikes.
• Providing excellent customer service in-store and in the car park.
• Working efficiently and developing practical problem-solving skills.

Skills

Customer Service

Problem Solving

Proactive Attitude

Job description

Job Description

Are you passionate about motoring and cycling? Do you enjoy working with customers?

Your enthusiasm for cars and bikes, combined with your customer service skills, can lead to success in this role. Previous experience in fitting car parts or cycle repair, even as a hobby, is preferred. We provide training to help you develop the necessary skills to deliver outstanding service.

In this role, you'll work on customers' vehicles in our car park and on bikes in-store, providing services such as car parts fitting, technology fitting, cycle building, and cycle servicing. We aim to develop your practical problem-solving skills and your ability to work efficiently. While retail experience is beneficial, we value your ability to tailor your approach in a customer-focused sales environment.

We invest heavily in training and career development, supporting your ambitions whether within retail or other areas of our group. We also offer a wide range of rewards and benefits, including:

• 25% discount on most products in Halfords stores and online
• Up to 50% discount on garage bills at Halfords Autocentre
• Discount on Breakdown Cover, with bike cover included
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform provided
• Discounts on groceries, holidays, insurance, and more
• Employee assistance programme for confidential support
• Trade Price Bike Scheme - buy one bike per year at a significant discount
• Sharesave scheme - save to buy shares at a 20% discount
• Wagestream - access up to 30% of your pay before payday
• Health Cash Plan for healthcare costs

To succeed, you will need:

• Experience in delivering excellent customer service, ideally in retail
• A proactive attitude to helping customers and understanding their needs
• Availability to work on a rota, including weekends

Ideally, you will also have:

• Knowledge of car parts fitting and cycle repair
• Experience in achieving sales targets

Join us as we grow our business in motoring services and electric mobility. Be part of the UK's leading retailer of motoring and cycling products and services, and help us get the nation safely back on the move.