Repairs Coordinator / Cydlynydd Atgyweirio

Wales & West Housing Association; Cardiff; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Salary £30,178 - £33,215 per annum

Pension: Defined Contribution or DB (3

25 days annual leave

9 Bank Holidays per annum

Opportunities to develop and grow

Sick pay and support services

Job summary

Wales & West Housing Association in Wales is seeking a Repairs Coordinator to support our two award-winning companies in delivering repairs, servicing and safety testing across Wales. You will manage calls, respond to resident queries, schedule and track compliance tasks, and help deliver an Asset Management Strategy.

The role demands strong customer focus, excellent communication, and the ability to work under pressure in a busy team while also acting independently to organise your workload.

Qualifications

• Proven ability to deliver high-quality repairs and maintenance services.
• Strong focus on customer service and satisfaction.
• Excellent communication and organisational skills.
• Experience using ICT software to manage data and tasks.
• Ability to work under pressure and manage a busy workload.

Responsibilities

• Deliver excellent repairs, testing and servicing services to customers.
• Be part of in-house repairs teams delivering customer-focused services.
• Deliver reactive electrical and heating repairs service effectively.
• Lead on delivery of electrical and gas safety tasks.
• Support servicing and testing of critical components and systems.
• Assist with Asset Management Strategy to understand portfolio and investment.
• Take personal responsibility for resident queries.

Skills

Customer service

Communication

Administrative skills

Organisational skills

IT skills

Problem solving

Tools

ICT software

Job description

We have an exciting opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales. As our Repairs Coordinator, you will support our two award-winning companies to make a real difference to people's lives, homes and communities across Wales. Our busy team is at the very forefront of service delivery. We are dealing with repairs, servicing and safety testing, working closely with our subsidiary contractors to ensure that we complete maintenance requests and compliance tasks as efficiently as possible. Our aim is to turn up when we say we will, do the right work and do a good job so we don't have to return. You will be critical in helping us to achieve and maintain this standard.

• You will ensure we deliver excellent repairs, testing and servicing services to our customers.
• To be part of the in-house repairs teams who deliver customer focused services, maximising opportunities to achieve improved VFM and high levels of customer satisfaction.
• To be part of the team responsible for the effective delivery of the reactive electrical and heating repairs service.
• To lead on the delivery of electrical and gas safety tasks.
• To support the delivery of the servicing and testing of critical components and systems.
• To assist with the delivery of a comprehensive Asset Management Strategy (AMS) to ensure an understanding of the asset portfolio, performance and investment profile.
• To take personal responsibility for dealing with resident queries.

Passionate about making a difference to residents and delivering an excellent customer experience? This role would suit someone who takes pride in providing a high-quality service, uses their initiative to solve problems, and is focused on achieving positive outcomes. A positive and flexible approach is essential, along with values that align with ours. The ideal candidate will be adaptable, supportive of colleagues, and keen to make a meaningful contribution to the team and the communities we serve. Do you have a strong customer-focused and empathetic approach to supporting customers? Are you an excellent communicator with a keen eye for detail? This role requires someone who can thrive in a busy team environment while also working independently, managing their own workload and making sound decisions. Strong administrative and organisational skills are essential, along with the ability to provide effective support to the wider team.

To succeed in this role, you will have a genuine passion and interest in what we do as an organisation with an understanding of repairs, maintenance and compliance within a social housing environment. You will be part of a busy team whose primary focus is to respond to resident's repair requests and organise compliance related tasks across the whole of Wales. This will involve answering calls, responding to emails and dealing with complex and at times, challenging situations. Whilst all the time endeavouring to deliver the best possible service to our customers. We are looking for someone with a real desire to make a difference and can use their initiative to deliver top quality customer service. If you have IT skills, common sense and a flexible 'can-do' attitude then we want to hear from you.

To help us deliver an excellent service you must have a proven track record in the following:

• An understanding of building maintenance, ideally working within a customer focused housing repair and maintenance team.
• Ability to collect, record and monitor data.
• Ability to use ICT software programmes effectively.
• A customer focused and empathetic approach to dealing with residents.
• The ability to work under pressure effectively.

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You'll enjoy:

• Salary £30,178 - £33,215 per annum
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas!
• Opportunities to develop and grow,
• Regular feedback, training and support from your manager and team,
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit,
• And lots more