Repairs Work Planner

Wrexham County Borough Council; Wrexham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

LGPS membership

Flexible working arrangements

Generous annual leave up to 32 days

Job summary

Wrexham County Borough Council is seeking a highly organised Work Planner to join the Responsive & Planned Repairs service within Landlord Services. You will schedule emergency repairs, daily maintenance and planned works to tenants, ensuring operatives are fully utilised and customers receive a high-quality, responsive service.

You will liaise with tenants, manage appointment times, and coordinate with Housing Service Centre and Site Agents to deliver a seamless repairs experience.

Qualifications

• ONC in Business Studies or equivalent qualification.
• Experience of repairs and maintenance operations, ideally within a housing environment.
• Experience of planning and scheduling work in a fast-paced environment.
• Strong organisational and coordination skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Good IT skills, including Microsoft Office and scheduling systems.
• Knowledge: understanding of repairs processes, materials, and service delivery within tenanted properties.
• Experience of using Opti-time, Project Planner, and Orchard systems.
• Knowledge of the Wrexham County Borough area.

Responsibilities

• Schedule and programme repairs and maintenance for tenanted properties to maximise operatives' deployment.
• Respond to emergencies by redeploying operatives quickly to minimise disruption.
• Liaise with tenants, provide appointment updates and manage expectations.
• Allocate work based on operatives' skills and availability for productivity.
• Coordinate daily activities and plan follow-on works to meet timescales.
• Monitor workloads and adjust plans to maintain service standards.
• Record job details and variations in scheduling systems accurately.
• Manage operatives' diaries including annual leave and sickness.
• Collaborate with Housing Service Centre and Site Agents for a seamless service.

Skills

Planning & scheduling

Organisational skills

Communication

Customer service

Education

ONC in Business Studies

Tools

Opti-time

Orchard

Project Planner

Job description

Wrexham County Borough Council is seeking a highly organised and proactive Work Planner to join our Responsive & Planned Repairs service within Landlord Services. This role is central to delivering an efficient, customer-focused repairs service to our tenants. You will be responsible for planning and scheduling emergency repairs, day-to-day maintenance, and planned works across our tenanted housing stock, ensuring operatives are fully utilised and tenants receive a high-quality, responsive service.

Key Responsibilities

• Work Scheduling & Planning: Organise and programme repairs and maintenance work for tenanted properties, ensuring operatives are deployed efficiently throughout the working day.
• Emergency Response: Respond to emergency repairs by redeploying operatives quickly, ensuring minimal disruption to tenants and service delivery.
• Tenant Liaison: Act as a key point of contact for tenants, providing updates on appointment times, managing expectations, and resolving issues promptly.
• Resource Management: Allocate work based on operatives’ skills and availability, ensuring maximum productivity and effective use of labour, materials, and plant.
• Operational Coordination: Maintain regular contact with operatives throughout the day, resolving issues, arranging follow-on works, and ensuring jobs are completed within agreed timescales.
• Performance Monitoring: Review workloads and resource allocation regularly, adjusting plans to meet demand and maintain service standards.
• Systems & Administration: Accurately record job details, variations, and completions using scheduling systems such as Orchard, Opti-time, and other digital platforms.
• Absence & Diary Management: Manage operatives’ diaries, including annual leave, sickness, and availability, ensuring continuity of service delivery.
• Collaboration: Work closely with the Housing Service Centre, Site Agents, and other teams to deliver a seamless and customer-focused repairs service.

Requirements

• Qualifications: ONC in Business Studies or equivalent qualification.
• Experience of repairs and maintenance operations, ideally within a housing environment.
• Experience of planning and scheduling work in a fast-paced environment.
• Strong organisational and coordination skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Good IT skills, including Microsoft Office and scheduling systems.
• Knowledge: Understanding of repairs processes, materials, and service delivery within tenanted properties.
• Experience of using Opti-time, Project Planner, and Orchard systems.
• Knowledge of the Wrexham County Borough area.

The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh.

About Us

• Grymuso

The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi-religious and multi-ethnic and complements the diversity of our communities.

Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it’s a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales).

Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn.

The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.

As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met (where essential person specification items are met).

Employee benefits include:

• Membership in the Local Government Pension Scheme
• Flexible working arrangements
• Generous annual leave up to 32 days
• Family-friendly policies supporting caring and family commitments
• Work-life balance and flexi time (dependent on role)
• Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
• Health & well-being resources, for example:
  • Healthy & Wellbeing Champions
  • Employee assistance programme with advice on staying healthy financially, mentally or physically:
    • Counselling (available 24/7, 365 days a year)
    • In-the-moment emotional support (available 24/7, 365 days a year)
    • Option to set health-boosting goals with small, sustainable lifestyle changes
    • Connect health apps to track physical health and meet progress goals
    • Blogs, videos, recipes and more resources providing inspiration and motivation
    • Identify risks of developing leading lifestyle-related diseases with mental health and financial scores
    • Legal, financial and consumer advice
  • Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
  • Menopause Café and guidance
  • Unpaid Carer Café and guidance

Our Council Plan (2023–28) sets out our priorities for this period and we deliver these by following the Nolan Values of public life (selflessness, integrity, objectivity, accountability, openness, honesty and leadership) as well as our own Corporate Values: