Property Services Co-Ordinator

Anchor Hanover Group; Bradford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Anchor Hanover Group is seeking an organised and customer-focused Property Services Coordinator to join our Repairs Hub in Bradford. You will coordinate day-to-day repairs activity, liaise with residents and contractors, and help ensure work is completed to timescales and service standards.

This fast-paced role emphasizes accurate record-keeping, compliance monitoring, and producing performance information to support service improvements and resident satisfaction.

Qualifications

• GCSEs including English and Maths, or equivalent practical experience.
• Experience in housing, property services or repairs coordination is desirable.
• Strong administrative and IT skills with attention to detail.

Responsibilities

• Coordinate day-to-day repairs activity, ensuring jobs are progressed and completed efficiently.
• Monitor work in progress and update systems for accurate records.
• Liaise with residents, contractors and internal teams for timely updates and queries.
• Support contractor performance monitoring and service delivery standards.
• Assist with compliance monitoring and performance reporting (e.g., HHSRS, Awaab’s Law).
• Produce and maintain reports, records and performance information.
• Contribute to team meetings and service improvement initiatives.

Skills

Organisational skills

Communication skills

Time management

IT skills (MS Office & Excel)

Customer focus

Contractor coordination

Education

GCSEs including English and Maths

Tools

Microsoft Office

Excel

Job description

Location: Bradford
Contract: Permanent|Full-time
Salary: £29,000 per annum

We are looking for organised and customer-focused Property Services Coordinators to join our Repairs Hub and help deliver an efficient, responsive repairs service to residents.

This is a fast-paced operational role where you’ll coordinate repairs activity, liaise with contractors and residents, and help ensure work is completed to agreed timescales and service standards. You’ll play an important role in maintaining service continuity, supporting compliance requirements, and contributing to a positive customer experience.

What You’ll Be Doing

• Coordinate day-to-day repairs activity, ensuring jobs are progressed and completed efficiently
• Monitor work in progress, updating systems and supporting accurate record management
• Liaise with residents, contractors and internal teams to provide timely updates and resolve queries
• Support contractor performance monitoring, work management and service delivery standards
• Assist with compliance monitoring and performance reporting across repairs and property services (e.g., HHSRS, DMC, Awaab’s Law).
• Produce and maintain accurate reports, records and performance information
• Contribute to team meetings, service improvement initiatives and process development
• Help maintain a high standard of customer service and resident satisfaction

What We’re Looking For

• Experience within housing, property services, repairs, maintenance coordination or a similar operational environment
• Strong organisational skills with the ability to manage competing priorities in a busy environment
• Good understanding of repairs processes, contractor coordination and service delivery standards
• Strong administrative and IT skills, including Microsoft Office and Excel
• Excellent communication skills with a professional and customer-focused approach
• Ability to work accurately, collaboratively and proactively as part of a team

Qualifications / Experience

• GCSEs (or equivalent) including English and Maths, or relevant practical experience
• Previous experience within housing, repairs, property services or customer service environments is desirable