Repairs Coordinator

Denham Recruitment Ltd; Sutton; On-site; GBP 27,000 - 30,000; Full time

Job summary

Denham Recruitment Ltd is seeking a Repairs Coordinator / Claims Handler for a permanent, full-time role based in Surrey/South London. You will log new repairs, update records, liaise with homeowners, trades and contracts managers, and help ensure projects run smoothly.

The role involves handling property repairs and insurance claims, arranging trades visits, ordering materials, and maintaining clear communication.

Qualifications

• Experience in dealing property repairs, insurance claims or reactive/planned maintenance environments.
• Excellent verbal & written communication skills.
• Strong organisation and prioritisation abilities.

Responsibilities

• Take calls and log new repairs projects.
• Update full details on the system and keep accurate records.
• Take details of customer material choices and order materials.
• Assist with booking trades visits with homeowners.
• Work closely with contracts managers throughout the repairs projects.

Skills

Property repairs

Insurance claims

Verbal & written communication

Organization

System navigation

Job description

Repairs Coordinator / Claims Handler

Surrey / South London

Permanent – full-time (Mon to Friday 9am to 5pm)

£27,000 - £30,000 depending on experience

Office-based

Summary: Do you want to join a friendly, fast-paced team handling property repairs / insurance claims? Our client is looking for a Repairs Coordinator / Claims Handler to liaise and work with homeowners, trades teams and contracts managers to help ensure works projects runs smoothly.

Role: As a Repairs Coordinator / Claims Handler you will be taking calls and logging new repairs projects, updating full details on the system, keeping accurate records, taking details of customer material choices, ordering materials for site, assisting with booking in trades visits with the homeowner and working closely with contracts managers throughout the repairs projects.

Repairs Coordinator / Claims Handler Experience:

We are looking for someone who is experienced in dealing property repairs, insurance claims or has worked in a reactive/responsive/planned maintenance environment (ideally for a contractor or within social housing). You will need excellent verbal & written communication skills and be confident in learning new systems. Organisation and prioritisation skills are also essential for this role.

Location:

The ideal Repairs Coordinator / Claims Handler will be based in or around the Banstead, Carshalton, Purley, Sutton area of Surrey / South London. There is free parking near the office, and it is also accessible by public transport.

Package:

• £27,000 - £30,000 depending on experience
• 23 days holiday (plus bank holidays)
• Monday to Friday (9am to 5pm)
• You will be required to have a DBS check