Repairs Coordinator

Confidential; Greater London; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

23 days holiday

DBS check

Mon-Fri schedule

Job summary

Confidential in Surrey / South London is seeking a Repairs Coordinator / Claims Handler to join a friendly, fast-paced team. You will liaise with homeowners, trades teams and contracts managers to help ensure repairs projects run smoothly.

The role involves logging new repairs, updating records, ordering materials, booking visits, and ensuring accurate documentation. Office-based, Mon to Fri 9am-5pm, with DBS check and salary £27,000–£30,000 depending on experience.

Qualifications

• Experience handling property repairs and insurance claims.
• Excellent verbal and written communication skills.
• Strong organisation and prioritisation abilities.

Responsibilities

• Log new repairs projects and update records accurately.
• Order materials and arrange trades visits with homeowners.
• Coordinate with contracts managers throughout repairs projects.

Skills

Property repairs experience

Insurance claims experience

Communication skills

Organisation/ prioritisation

Tools

CRM software

Job description

Repairs Coordinator / Claims Handler

Surrey / South London

Permanent full-time (Mon to Friday 9am to 5pm)

£27,000 - £30,000 depending on experience

Office-based

Summary:

Do you want to join a friendly, fast-paced team handling property repairs / insurance claims? Our client is looking for a Repairs Coordinator / Claims Handler to liaise and work with homeowners, trades teams and contracts managers to help ensure works projects runs smoothly.

Role:

As a Repairs Coordinator / Claims Handler you will be taking calls and logging new repairs projects, updating full details on the system, keeping accurate records, taking details of customer material choices, ordering materials for site, assisting with booking in trades visits with the homeowner and working closely with contracts managers throughout the repairs projects.

Repairs Coordinator / Claims Handler Experience:

We are looking for someone who is experienced in dealing property repairs, insurance claims or has worked in a reactive/responsive/planned maintenance environment (ideally for a contractor or within social housing). You will need excellent verbal & written communication skills and be confident in learning new systems. Organisation and prioritisation skills are also essential for this role.

Location:

The ideal Repairs Coordinator / Claims Handler will be based in or around the Banstead, Carshalton, Purley, Sutton area of Surrey / South London. There is free parking near the office, and it is also accessible by public transport.

Package:

• £27,000 - £30,000 depending on experience
• 23 days holiday (plus bank holidays)
• Monday to Friday (9am to 5pm)
• You will be required to have a DBS check