Repairs Coordinator

A.D.S Construction Personnel Ltd; Bletchley; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid working after training

Friendly, supportive team

Guidance from an experienced Contracts

Varied role with responsibility

Development opportunities

Job summary

A.D.S Construction Personnel Ltd is seeking a Repairs Coordinator / Customer Care Coordinator in Milton Keynes. The role focuses on managing defects, remedial works and patching programmes across occupied properties, requiring a confident telephone manner and strong organisational skills.

The position offers hybrid working after training—3 days at home and 2 days in the office—along with guidance from an experienced Contracts Manager and opportunities for development within a stable employer.

Qualifications

• Residential repairs or customer care experience in a similar role.
• Strong personality with confident telephone manner.
• Proficient in Excel, Outlook and Microsoft Office.
• Excellent attention to detail and organisational skills.
• Able to liaise with site staff, contractors, residents and internal teams.

Responsibilities

• Manage customer care and repairs defects from instruction through to completion.
• Schedule patchers and operatives across multiple sites and occupied properties.
• Liaise with site managers, subcontractors, quantity surveyors and homeowners.
• Coordinate appointments and maintain regular communication with residents.
• Prepare quotations for remedial and chargeable works.
• Process variation orders and monitor approval status.
• Track labour, materials and costs and maintain Excel trackers.
• Produce weekly and monthly performance reports and monitor workloads.
• Ensure resources are allocated effectively and coordinate material collections.

Skills

Residential repairs experience

Confident telephone manner

Excel, Outlook & MS Office

Attention to detail

Strong organisational skills

Stakeholder liaison

Tools

Excel

Outlook

Microsoft Office

Job description

Repairs Coordinator / Customer Care Coordinator

Milton Keynes
£23,000 £32,000
Full-time, Monday to Friday, 8:00 am 4:30 pm
Hybrid working after training period: 3 days at home and 2 days in the office

What s Offered

• Hybrid working once settled: 3 days at home and 2 days in the office
• Friendly, supportive team with long-standing staff
• Guidance from an experienced Contracts Manager
• Varied role with responsibility and autonomy
• Stable employer with ongoing development opportunities

Overview

A leading drylining contractor with long-standing staff and a supportive working culture is looking to appoint a Repairs Coordinator / Customer Care Coordinator. The role requires someone with residential experience in a similar customer care or repairs position, confident managing defects, remedial works and patching programmes across occupied properties. A strong personality and confident telephone manner are essential.

Key Responsibilities

• Manage customer care and repairs defects from initial instruction through to completion
• Schedule patchers and operatives across multiple sites and occupied properties
• Liaise with site managers, subcontractors, quantity surveyors and homeowners
• Coordinate appointments and maintain regular communication with residents
• Prepare quotations for remedial and chargeable works
• Process variation orders and monitor approval status
• Track labour, materials and commercial costs
• Maintain and update internal Excel trackers and reporting systems
• Produce weekly and monthly performance reports
• Monitor workloads and ensure resources are allocated effectively
• Order materials and coordinate collections
• Manage customer care documentation, photographs and site records
• Assist with resolving customer complaints professionally and promptly
• Support management with operational and commercial administration

Skills and Experience Required

• Residential customer care or repairs experience in a similar role
• Strong personality with confident telephone manner
• Confident using Excel, Outlook and Microsoft Office
• High attention to detail and strong organisational skills
• Comfortable dealing with site staff, contractors, residents and internal teams