Repairs Administrator

Sage Homes; Northampton; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday plus additional days

Annual discretionary bonus

Health cash plan

Study support package

Job summary

A property management firm is seeking a motivated Direct Repairs Coordinator in Northampton to oversee repair services. The role ensures efficient management of repair work orders and requires strong organizational skills and excellent customer service abilities. Responsibilities include coordinating with internal teams and external contractors, monitoring performance metrics, and providing administrative support. Enjoy benefits like 25 days holiday, annual bonus, and a health cash plan, all while contributing to the quality of housing services.

Qualifications

• Proven experience in a repairs or maintenance coordination role.
• Strong organisational and time management skills.
• Excellent communication and customer service experience.

Responsibilities

• Coordinate and manage repair work orders using the housing management system.
• Maintain effective communication with internal teams and contractors.
• Monitor KPIs such as job completion rates and escalate issues when needed.

Skills

Organisational skills

Communication

Customer service

Time management

Proficiency in Microsoft Office

Tools

Housing management systems

Job description

Position Overview

Direct Repairs Coordinator (Northampton, England, United Kingdom)

We’re looking for a proactive and highly organised Direct Repairs Coordinator to support the delivery of responsive repair services. This role is central to ensuring repairs are scheduled, tracked and completed efficiently, while maintaining high standards of customer service and operational effectiveness.

Responsibilities

• Coordinate and manage repair work orders using the housing management system, ensuring accuracy and timely updates.
• Maintain effective communication with internal teams, residents and external contractors.
• Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed.
• Provide administrative support across departments and ensure databases and documentation are kept up to date.

Qualifications

• Proven experience in a repairs or maintenance coordination role.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Excellent communication and customer service experience.
• Proficient in Microsoft Office and housing management or scheduling systems.
• Knowledge of property maintenance and housing sector regulations is desirable.

Culture and Benefits

• 25 days holiday, and an additional day for every year's service (up to five years).
• Annual discretionary bonus scheme.
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions.
• Study support package, helping you achieve your personal and professional development ambitions.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

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Northampton, England, United Kingdom