Senior Repairs Coordinator

Daniel Owen Ltd; Basildon; On-site; GBP 28,000 - 30,000; Full time

Job summary

Daniel Owen Ltd is seeking a Senior Repairs Coordinator to join our Basildon team in a permanent, office-based role within a fast-paced social housing environment.

You will coordinate responsive repairs, manage diaries and act as the main point of contact for tenants, clients and engineers to ensure timely updates and appointments. Strong IT and scheduling system experience are essential.

Qualifications

• Proven experience in social housing repairs and maintenance.
• Experience as Senior Repairs Coordinator, Repairs Planner or similar role.
• Strong understanding of responsive repairs processes and scheduling systems.
• Ability to manage high-volume workloads in a fast-paced environment.
• Excellent organisational and communication skills.

Responsibilities

• Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors.
• Manage daily diaries to ensure productivity and efficient planning.
• Act as main point of contact for tenants, clients and engineers regarding repair updates and appointments.
• Monitor works in progress and ensure timely completion within service levels.
• Escalate complex repairs and complaints as required.
• Support management with day-to-day operational oversight.
• Maintain systems and records accurately.
• Liaise with supervisors, planners and contractors to resolve scheduling issues.
• Monitor outstanding jobs and drive completion.
• Mentor junior coordinators as needed.
• Maintain excellent customer service standards.

Skills

Social housing repairs

Senior Repairs Coordinator

Scheduling and planning

IT skills

Tools

Microsoft Office

Housing/Repairs management systems

Job description

Senior Repairs Coordinator

Location: Basildon

Job Type: Permanent

Working Arrangement: Fully Office Based

Salary: 28-30K

About the Role

We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment.

Key Responsibilities

• Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors.
• Manage daily diaries to ensure maximum productivity and efficient planning.
• Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments.
• Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels.
• Escalate complex repairs and complaints where required.
• Support the management team with day-to-day operational oversight.
• Ensure all systems and records are accurately maintained and updated.
• Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues.
• Monitor outstanding jobs and proactively drive completion.
• Assist in mentoring and supporting junior coordinators where required.
• Maintain excellent customer service standards at all times.

Essential Experience & Skills

• Proven experience working within social housing repairs and maintenance.
• Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role.
• Strong understanding of responsive repairs processes and scheduling systems.
• Experience managing high-volume workloads in a fast-paced environment.
• Excellent organisational and communication skills.
• Ability to prioritise workloads and problem-solve effectively.
• Strong IT skills including Microsoft Office and housing/repairs management systems.
• Ability to work well under pressure and meet deadlines