Repairs and Maintenance Coordinator

Sellick Partnership; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive company pension scheme

Ongoing training

Development

Long term career progression

Job summary

Sellick Partnership is recruiting a Repairs & Maintenance Coordinator in Harrow, North West London, to join a well-known organisation. This is a varied office-based role coordinating maintenance works, supporting customers and engineers, and monitoring operational performance.

You will ensure excellent service delivery in a fast-paced environment, manage appointments, keep records up-to-date, and contribute to process improvements while delivering effective reporting.

Qualifications

• Experience in scheduling, planning or service coordination.
• Strong customer service and communication skills.
• Excellent organisational and administrative abilities.

Responsibilities

• Schedule and coordinate repairs, maintenance and servicing appointments.
• Manage engineer diaries to maximise productivity and service delivery.
• Act as a key point of contact for customers, residents, engineers and suppliers.
• Provide regular updates on appointments, job progress and completed works.
• Handle customer enquiries and support complaint resolution processes.
• Produce reports and monitor operational KPIs and service performance.
• Support quotation, invoicing and purchase order administration.
• Maintain accurate records across internal systems and databases.
• Assist with process improvements to enhance customer service and operational efficiency.

Skills

Scheduling

Customer service

Excel

Organisation

Problem solving

Job description

Repairs & Maintenance Coordinator

Location: Harrow, North West London

Salary: Up to £32,000 per annum

Contract: Full Time, Permanent

Sellick Partnership is supporting a well-known, well-loved organisation in North West London with the recruitment of an experienced Customer Services and Administrative candidate to join their teams

This is a varied office-based role where you will play a key part in coordinating maintenance works, supporting customers and engineers, monitoring operational performance and ensuring excellent service delivery across a fast-paced environment

Key duties of Repairs and Maintenance Coordinator role includes:

• Schedule and coordinate repairs, maintenance and servicing appointments
• Manage engineer diaries to maximise productivity and service delivery
• Act as a key point of contact for customers, residents, engineers and suppliers
• Provide regular updates on appointments, job progress and completed works
• Handle customer enquiries and support complaint resolution processes
• Produce reports and monitor operational KPIs and service performance
• Support quotation, invoicing and purchase order administration
• Maintain accurate records across internal systems and databases
• Assist with process improvements to enhance customer service and operational efficiency

Preferred experience includes:

• Experience in scheduling, planning or service coordination.
• Strong customer service and communication skills.
• Excellent organisational and administrative abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Strong Excel and reporting skills.
• Attention to detail and a proactive approach to problem solving.

This is a great opportunity to join a diverse, passionate team and a business that offers a competitive company pension scheme, ongoing training, development and long term career progression

• competitive company pension scheme
• ongoing training
• development
• long term career progression

we support applications from candidates of all backgrounds and circumstances.