Repairs Controller - Office-Based Scheduler for Trades Pros

Gilmartins; Houghton Regis; On-site; GBP 28,000 - 40,000; Full time

Job summary

Gilmartins is seeking a Repairs Controller to coordinate a team of operatives delivering reactive repairs in occupied homes. This office-based role emphasizes day-to-day repairs understanding, access issues, and strong admin/IT skills.

You will be the main point of contact for plumbers, electricians, carpenters, and plasterers, helping jobs stay on track, resolving issues, and reducing repeat visits.

Qualifications

• Trade background essential, with experience in reactive domestic repairs.
• Looking to move into a permanent, office-based role.
• Strong administration and organisational skills.
• Excellent IT skills – updating repair systems, emails, and working across multiple screens.
• Clear and professional communication with operatives, residents, and clients.
• Ability to manage multiple live jobs in a fast-paced environment.
• Calm, solutions-focused approach under pressure.

Responsibilities

• Taking calls from residents reporting repairs, creating the repair on the system and scheduling the jobs.
• Running and managing daily reactive repair schedules for a team of operatives.
• Acting as the main point of contact for operatives throughout the day.
• Liaising with residents and clients (local authorities and housing associations) by phone, email, and live chat.
• Providing technical guidance to operatives to help complete jobs right first time.
• Reacting quickly to access issues, variations, and unforeseen problems.
• Arranging parts and materials, including click & collect where required.
• Accurately logging, updating, and tracking reactive repair jobs on the job management system.
• Ensuring all job notes, updates, outcomes, and follow-on actions are properly recorded.
• Monitoring job progress and escalating issues where required.

Skills

Trade background

Office-based role

Administration

IT skills

Communication

Multi-tasking

Calm under pressure

Job description

Gilmartins is seeking a Repairs Controller to coordinate a team of operatives delivering reactive repairs in occupied homes. This office-based role emphasizes day-to-day repairs understanding, access issues, and strong admin/IT skills.

You will be the main point of contact for plumbers, electricians, carpenters, and plasterers, helping jobs stay on track, resolving issues, and reducing repeat visits.