Repairs Controller: Lead Reactive Repairs from the Office

Gilmartins; Dunstable; On-site; GBP 26,000 - 34,000; Full time

Job summary

Gilmartins in the United Kingdom is seeking a Repairs Controller to coordinate a team of operatives delivering reactive repairs in occupied homes. This office-based role leverages trade knowledge to keep repairs moving and reduce repeat visits.

You’ll log and track jobs, communicate with residents, and support operatives in real time, ensuring accurate data on our repair management system and timely updates to clients.

Qualifications

• Trade background essential, with reactive domestic repairs experience.
• Office-based role transitioning from trades to coordination.
• Strong admin and organisational skills required.
• Excellent IT skills and ability to update repair systems.
• Clear, professional communication with operatives, residents and clients.
• Ability to manage multiple live jobs in a fast-paced environment.
• Calm, solutions-focused approach under pressure.

Responsibilities

• Take calls from residents reporting repairs, create repairs in the system and schedule jobs.
• Run and manage daily reactive repair schedules for a team of operatives.
• Act as main point of contact for operatives throughout the day.
• Liaise with residents and clients by phone, email and live chat.
• Provide technical guidance to operatives to help complete jobs right first time.
• React quickly to access issues, variations and unforeseen problems.
• Arrange parts and materials, including click & collect where required.
• Accurately log, update, and track reactive repair jobs on the system.
• Ensure all notes, updates, outcomes and follow-on actions are recorded.
• Monitor job progress and escalate issues when required.

Skills

Trade background

Admin & org skills

IT skills

Communication skills

Multitasking

Calm under pressure

Tools

Repair management system

Job description

Gilmartins in the United Kingdom is seeking a Repairs Controller to coordinate a team of operatives delivering reactive repairs in occupied homes. This office-based role leverages trade knowledge to keep repairs moving and reduce repeat visits.

You’ll log and track jobs, communicate with residents, and support operatives in real time, ensuring accurate data on our repair management system and timely updates to clients.