Repairs Business Support Assistant

Wheatley Group; Dumfries; Remote; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Contributory pension scheme

Excellent leave entitlements

Enhanced maternity, paternity, and new

Shared parental leave

Dental and optical support

Staff inclusion networks

Employee assistance programme 24/7

Job summary

Wheatley Solutions is seeking a Repairs Business Support Assistant to provide essential back-office support for Wheatley Homes South and East repairs. You will manage data, reporting and supplier coordination from a home-based base with travel to group offices.

The role is permanent, 35 hours a week, with a competitive SCP salary (£32,458 - £35,620) pro rata per annum and a comprehensive benefits package.

Qualifications

• Experience in a reactive repairs or housing environment.
• Experience in data management, working with contractors and suppliers.
• Experience with job management, dynamic scheduling or housing management systems.
• Strong track record in a business management or support role within repairs, maintenance or housing.
• Excellent communication, interpersonal and digital skills.

Responsibilities

• Provide business management and back-office support across Wheatley Homes South and East repairs.
• Support financial and performance reporting and materials information.
• Maintain inventory controls and collaborate with operatives, planners and suppliers.
• Analyse repairs and customer data, identify trends and support policy improvements.
• Track damp/mould cases, escalate high-risk or sensitive issues, drive customer outcomes.

Skills

Data analysis

Stakeholder communication

Contractor management

Digital skills

Regulatory compliance

Education

Qualifications in business administration or housing management

Tools

Job management system

Housing management software

Job description

Wheatley Solutions

Job title: Repairs Business Support Assistant

Salary: SCP 23-26 (£32,458 - £35,620) pro rata per annum

Contract: Permanent

Work pattern: 35 Hours workedMonday - Friday

Location: Agile home-based worker with travel requirement to Group offices

Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley as a Repairs Business Support Assistant.

About the role

As a Repairs Business Support Assistant, you will play a key role in providing business management and back-office support across the Wheatley Homes South and Wheatley Homes East repairs function.

Working closely with Business Support colleagues, Area Repairs Managers, Trade Team Leaders, operatives, planners, suppliers and Wheatley’s Finance and Performance teams, you will help ensure our in-house repairs service is efficient, well managed and focused on positive customer outcomes.

Your work will include using and improving key repairs systems, supporting financial and performance reporting, managing materials information and inventory controls, and helping operational teams and suppliers work effectively together. You will analyse repairs and customer data, identify trends or discrepancies, support value for money and contribute to policies, procedures and continuous improvement activity.

You will also help track damp and mould cases across Wheatley systems, monitor milestones and risks, maintain accurate records and escalate high-risk, complex or sensitive cases appropriately. By championing customer feedback and a “think yes” approach, you will help us deliver a consistent Healthy Homes customer journey.

Who are we looking for?

We are looking for a confident and organised professional with experience in a reactive repairs or housing environment. You will be comfortable managing and interrogating data, working with contractors and suppliers, and communicating clearly with internal and external partners.

You should have experience of job management, dynamic scheduling or housing management systems and understand how to work within a regulatory compliance framework. Experience supporting key systems used by repairs teams would be advantageous, as would a recognised qualification or a strong track record in a business management or support role within repairs, maintenance or housing.

You will be able to work under pressure and to tight deadlines, manage your time effectively and take ownership of your learning and continuous improvement. Strong communication, interpersonal and digital skills are essential, along with the ability to build productive networks, find creative solutions and remove barriers to excellent customer service.

The benefits we offer

We offer a sector-leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlements;
• enhanced maternity, paternity, adoption and shared parental leave;
• contributions towards dental, optical, driving lessons and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Closing date: Monday 16^th November at 5pm

To apply, please visit Job Train.

For a chat about the role, please contact Gemma Green, Business Support Manager on 07867291215 or [e-mail]

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact our recruitment Team at [e-mail].