Housing Officer

The Wheatley Group; City of Edinburgh; On-site; GBP 42,000 - 46,000; Part time

Benefits offered by this job

Competitive salary

Pension scheme

Generous leave

Parental leave

Dental & optical support

Inclusion networks

Employee assistance programme 24/7

Job summary

Wheatley Homes East in Edinburgh is seeking an enthusiastic Housing Officer to deliver excellent housing services. You will help customers sustain tenancies, manage rent accounts, and address neighbourhood issues, working with partners to keep communities safe and well-maintained.

The role is Monday to Friday, temporary, with a values-driven ethos. You will build strong relationships, resolve issues, and contribute to positive outcomes for residents across Wheatley Homes East.

Qualifications

• Customer-focused with strong communication and problem-solving skills.
• Experience in tenancy management, rent collection and neighbourhood issues is advantageous.
• Ability to build relationships with customers, colleagues and partner organisations.

Responsibilities

• Help customers sustain tenancies and manage rent accounts.
• Respond to neighbourhood and estate management issues and liaise with partners.
• Take ownership of issues through to resolution and provide practical advice.
• Contribute to creating safe, clean and well-maintained communities.

Job description

Wheatley Homes East

Job title: Housing Officer

Salary: SCP 31-34 (£41,926 - £45,667) Pro Rata

Contract: Temporary

Work pattern: Monday to Friday

Location: Edinburgh

Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley Homes East as a Housing Officer.

About the role

As a Housing Officer with Wheatley Homes East, you will play a key role in delivering excellent housing services and making a positive difference in our communities. The role will focus on supporting customers to sustain their tenancies, managing rent accounts, responding to neighbourhood and estate management issues, and working with partners to help create safe, clean and well-maintained communities. You will build strong relationships with customers, take ownership of issues through to resolution, and provide practical advice and support when it is needed most. This is a varied, people-focused role where no two days are the same, and where your work will directly contribute to improving outcomes for customers and communities across Wheatley Homes East.

Who are we looking for?

We are looking for someone who is customer-focused, organised and confident working with a wide range of people. You will have strong communication and problem-solving skills, with the ability to manage competing priorities and make sound decisions. You should be able to build positive relationships with customers, colleagues and partner organisations, while taking a fair, consistent and professional approach. Experience of working in housing, customer service or a similar frontline role would be an advantage, as would an understanding of tenancy management, rent collection and neighbourhood issues. Most importantly, we are looking for someone who shares our values, takes ownership of their work, and is committed to delivering excellent services and improving outcomes for customers and communities.

The benefits we offer

As part of Wheatley Group, we offer a sector-leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlements;
• enhanced maternity, paternity, adoption and shared parental leave;
• contributions towards dental, optical, driving lessons and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Closing date: Friday 13th November 2026 at 5pm

For a chat about the role, please contact Jonny Green on [e-mail] or Chris Walker on [e-mail]

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact [e-mail]