Housing Officer

Wheatley Group; City of Edinburgh; On-site; GBP 42,000 - 46,000; Part time

Benefits offered by this job

Pension scheme

Annual leave entitlement

Enhanced parental leave

Employee assistance programme

Job summary

Wheatley Homes East is seeking a Housing Officer in Edinburgh on a temporary basis. The role focuses on sustaining tenancies, rent accounts, and neighbourhood management, with a commitment to improving communities.

The ideal candidate will be customer-focused, well-organised and capable of handling priorities, with strong communication and problem-solving skills. A proactive, professional approach is essential.

Qualifications

• Experience of working in housing, customer service or a frontline role would be advantageous.
• Understanding tenancy management, rent collection and neighbourhood issues is helpful.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Support customers to sustain their tenancies and manage rent accounts.
• Respond to neighbourhood and estate management issues and work with partners to create safe, clean communities.
• Build relationships with customers, take ownership of issues to resolution, and provide practical advice.

Skills

Customer focus

Organised

Communication skills

Problem-solving

Prioritisation

Job description

Wheatley Homes East

Job title: Housing Officer

Salary: SCP 31-34 (£41,926 - £45,667) Pro Rata

Contract: Temporary

Work pattern: Monday to Friday

Location: Edinburgh

Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley Homes East as a Housing Officer.

About the role

As a Housing Officer with Wheatley Homes East, you will play a key role in delivering excellent housing services and making a positive difference in our communities. The role will focus on supporting customers to sustain their tenancies, managing rent accounts, responding to neighbourhood and estate management issues, and working with partners to help create safe, clean and well-maintained communities. You will build strong relationships with customers, take ownership of issues through to resolution, and provide practical advice and support when it is needed most. This is a varied, people-focused role where no two days are the same, and where your work will directly contribute to improving outcomes for customers and communities across Wheatley Homes East.

Who are we looking for?

We are looking for someone who is customer-focused, organised and confident working with a wide range of people. You will have strong communication and problem-solving skills, with the ability to manage competing priorities and make sound decisions. You should be able to build positive relationships with customers, colleagues and partner organisations, while taking a fair, consistent and professional approach. Experience of working in housing, customer service or a similar frontline role would be an advantage, as would an understanding of tenancy management, rent collection and neighbourhood issues. Most importantly, we are looking for someone who shares our values, takes ownership of their work, and is committed to delivering excellent services and improving outcomes for customers and communities.

The benefits we offer

As part of Wheatley Group, we offer a sector-leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlements;
• enhanced maternity, paternity, adoption and shared parental leave;
• contributions towards dental, optical, driving lessons and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Closing date: Friday 13th November 2026 at 5pm

For a chat about the role, please contact Jonny Green on [e-mail] or Chris Walker on [e-mail]

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact [e-mail]