Repairs Business Support Specialist – Data & Ops

Wheatley Group; Dumfries; Remote; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Contributory pension scheme

Excellent leave entitlements

Enhanced maternity, paternity, and new

Shared parental leave

Dental and optical support

Staff inclusion networks

Employee assistance programme 24/7

Job summary

Wheatley Solutions is seeking a Repairs Business Support Assistant to provide essential back-office support for Wheatley Homes South and East repairs. You will manage data, reporting and supplier coordination from a home-based base with travel to group offices.

The role is permanent, 35 hours a week, with a competitive SCP salary (£32,458 - £35,620) pro rata per annum and a comprehensive benefits package.

Qualifications

• Experience in a reactive repairs or housing environment.
• Experience in data management, working with contractors and suppliers.
• Experience with job management, dynamic scheduling or housing management systems.
• Strong track record in a business management or support role within repairs, maintenance or housing.
• Excellent communication, interpersonal and digital skills.

Responsibilities

• Provide business management and back-office support across Wheatley Homes South and East repairs.
• Support financial and performance reporting and materials information.
• Maintain inventory controls and collaborate with operatives, planners and suppliers.
• Analyse repairs and customer data, identify trends and support policy improvements.
• Track damp/mould cases, escalate high-risk or sensitive issues, drive customer outcomes.

Skills

Data analysis

Stakeholder communication

Contractor management

Digital skills

Regulatory compliance

Education

Qualifications in business administration or housing management

Tools

Job management system

Housing management software

Job description

Wheatley Solutions is seeking a Repairs Business Support Assistant to provide essential back-office support for Wheatley Homes South and East repairs. You will manage data, reporting and supplier coordination from a home-based base with travel to group offices.

The role is permanent, 35 hours a week, with a competitive SCP salary (£32,458 - £35,620) pro rata per annum and a comprehensive benefits package.