Repairs Advisor — End-to-End Customer Advocate

Wheatley-Group; Glasgow; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Contributory pension

Excellent leave entitlements

Enhanced parental leave

Dental, optical support

Staff inclusion networks

Employee assistance programme

Job summary

Wheatley Homes Glasgow is seeking a My Repairs Advisor to own repairs from first contact to completion. You will coordinate activity, keep precise records and ensure timely progress in line with standards.

Role focuses on delivering excellent customer service across calls, emails and internal systems, while working with contractors and housing staff to avoid delays and achieve positive outcomes for residents.

Qualifications

• Experience delivering customer-focused services across calls, emails and digital channels.
• Ability to manage high volumes of enquiries.
• Solid understanding of repairs processes and case ownership.
• Strong communication and attention to detail.

Responsibilities

• Take ownership of repairs from initial customer contact through to completion.
• Coordinate repair activity and maintain accurate system records.
• Collaborate with contractors and internal teams to prevent delays.
• Meet targets and contribute to service improvements and customer satisfaction.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Job description

Wheatley Homes Glasgow is seeking a My Repairs Advisor to own repairs from first contact to completion. You will coordinate activity, keep precise records and ensure timely progress in line with standards.

Role focuses on delivering excellent customer service across calls, emails and internal systems, while working with contractors and housing staff to avoid delays and achieve positive outcomes for residents.