Office-Based Repairs Supervisor Lead Right-First-Time Repairs

Gilmartins; Houghton Regis; On-site; GBP 42,000 - 56,000; Full time

Job summary

Gilmartins in the United Kingdom is seeking a Repairs Supervisor to coordinate and support a team of operatives delivering reactive repairs in occupied homes. This is an office‑based role where your trade knowledge remains valuable while you work away from the tools.

You will log, track, and update job notes in the system, resolve access issues, and keep residents and clients informed. If you understand reactive repairs and want progression, this role offers a clear path.

Qualifications

• Trade background in reactive domestic repairs.
• Move into a permanent, office-based role.
• Strong administration and organisational skills.
• Excellent IT skills updating repair systems, emails, and screens.
• Clear and professional communication with operatives, residents, and clients.
• Ability to manage multiple live jobs in a fast-paced environment.
• Calm, solution-focused approach under pressure.

Responsibilities

• Running and managing daily reactive repair schedules for a team of operatives.
• Acting as the main point of contact for operatives throughout the day.
• Liaising with residents and clients by phone, email, and live chat.
• Providing technical guidance to operatives to help complete jobs right first time.
• Reacting quickly to access issues, variations, and unforeseen problems.
• Arranging parts and materials, including click & collect where required.
• Accurately logging, updating, and tracking reactive repair jobs on the job management system.
• Ensuring all job notes, updates, outcomes, and follow‑on actions are properly recorded.
• Monitoring job progress and escalating issues where required.

Skills

Trade background

Administrative skills

IT skills

Communication skills

Multitasking

Tools

Job management system

Live chat tools

Email

Job description

Gilmartins in the United Kingdom is seeking a Repairs Supervisor to coordinate and support a team of operatives delivering reactive repairs in occupied homes. This is an office‑based role where your trade knowledge remains valuable while you work away from the tools.

You will log, track, and update job notes in the system, resolve access issues, and keep residents and clients informed. If you understand reactive repairs and want progression, this role offers a clear path.