My Repairs Advisor

The Wheatley Group; Glasgow; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Contributory pension scheme

Excellent leave entitlements

Enhanced parental leave

Dental & optical support

Staff inclusion networks

Employee assistance programme

Job summary

Wheatley Homes Glasgow is seeking a My Repairs Advisor to manage repairs end-to-end, coordinating activity and maintaining accurate records. The role emphasizes delivering excellent customer service across calls, emails and internal systems, with collaboration across contractors and housing officers.

Ideal candidates will have experience handling high volumes of enquiries, strong communication skills, and a focus on compliance and performance to improve customer satisfaction.

Qualifications

• Experience delivering customer-focused services across calls, email and digital systems.
• Ability to manage high volumes of enquiries and own cases from contact to resolution.
• Strong communication, attention to detail, and compliance with records.

Responsibilities

• Own repairs from initial contact to completion and coordinate activity.
• Maintain accurate system records and monitor progress against timescales.
• Collaborate with contractors, housing officers and internal teams to prevent delays.
• Support service improvements and contribute to customer satisfaction.

Job description

Wheatley Homes Glasgow

Job title: My Repairs Advisor

Salary: SCP 23–26 (£32,458 - £35,620) per annum

Contract: Temporary

Work pattern: 35 hours per week, Monday to Friday (exclusive of lunch breaks)

Location: Darnick Street

Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley Homes Glasgow as My Repairs Advisor.

About the role

The My Repairs Advisor role focuses on taking ownership of repairs from initial customer contact through to completion, ensuring a smooth and efficient end‑to‑end service. You will be responsible for coordinating repair activity, maintaining accurate system records, and ensuring all work progresses in line with agreed standards and timescales.

A key focus of the role is delivering excellent customer service, handling a high volume of enquiries across calls, emails, and internal systems, while providing clear updates and resolving issues as quickly as possible.

The role also centres on collaboration—working closely with contractors, housing officers, and internal teams to prevent delays and ensure positive outcomes for customers.

In addition, there is a strong emphasis on compliance, accuracy, and performance, with responsibility for meeting targets, supporting service improvements, and contributing to increased customer satisfaction and reduced complaints.

Who are we looking for?

The ideal candidate will have strong experience in delivering customer-focused services, with a proven ability to manage high volumes of enquiries across phone, email, and digital systems. You will demonstrate a solid understanding of repairs processes and the ability to take ownership of cases from initial contact through to resolution.

You will bring excellent communication skills, allowing you to build effective relationships with customers, contractors, and internal teams, while confidently managing expectations and resolving issues at pace. Strong attention to detail and system accuracy are essential, ensuring all records are maintained to a high standard and meet compliance requirements.

The role requires a proactive, flexible, and resilient approach, with the ability to adapt to changing priorities, support different areas of work, and respond to service demands as needed. You will be able to prioritise workloads, solve problems, and work collaboratively in a fast‑paced environment, while maintaining a focus on service improvement, achieving performance targets, and delivering a positive customer experience.

The benefits we offer

As part of Wheatley Group, we offer a sector-leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlements;
• enhanced maternity, paternity, adoption and shared parental leave;
• contributions towards dental, optical, driving lessons and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Closing date: Friday 11th of September at 5pm