Repairs & Customer Experience Advisor

The Wheatley Group; Glasgow; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Contributory pension scheme

Excellent leave entitlements

Enhanced parental leave

Dental & optical support

Staff inclusion networks

Employee assistance programme

Job summary

Wheatley Homes Glasgow is seeking a My Repairs Advisor to manage repairs end-to-end, coordinating activity and maintaining accurate records. The role emphasizes delivering excellent customer service across calls, emails and internal systems, with collaboration across contractors and housing officers.

Ideal candidates will have experience handling high volumes of enquiries, strong communication skills, and a focus on compliance and performance to improve customer satisfaction.

Qualifications

• Experience delivering customer-focused services across calls, email and digital systems.
• Ability to manage high volumes of enquiries and own cases from contact to resolution.
• Strong communication, attention to detail, and compliance with records.

Responsibilities

• Own repairs from initial contact to completion and coordinate activity.
• Maintain accurate system records and monitor progress against timescales.
• Collaborate with contractors, housing officers and internal teams to prevent delays.
• Support service improvements and contribute to customer satisfaction.

Job description

Wheatley Homes Glasgow is seeking a My Repairs Advisor to manage repairs end-to-end, coordinating activity and maintaining accurate records. The role emphasizes delivering excellent customer service across calls, emails and internal systems, with collaboration across contractors and housing officers.

Ideal candidates will have experience handling high volumes of enquiries, strong communication skills, and a focus on compliance and performance to improve customer satisfaction.