Repairs Supervisor

North Wales Housing; Llandudno Junction; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Annual leave and benefits

Pension scheme

Health assistance

Career development

Job summary

North Wales Housing is recruiting a Repairs Supervisor at Agile/Head Office. You will supervise repairs, manage operatives and contractors, and help deliver high standards of service to residents.

Working with the Repairs Manager, you'll monitor productivity, plan workloads and ensure health and safety compliance. A City & Guilds/NVQ Level 3 (or equivalent) in a construction trade or substantial demonstrable experience is essential.

Qualifications

• Qualified to City & Guilds/NVQ Level 3 (or equivalent) in a construction trade OR substantial demonstrable experience in a core trade within property maintenance.
• Strong understanding of repairs and maintenance processes in housing or property management.
• Understanding of customer care and complaints.
• Experience in property maintenance, voids, or refurbishment work within a housing or construction environment.
• Excellent verbal and written communication skills.
• Basic IT skills, including MS Office packages.
• Full UK drivers' licence.

Responsibilities

• Supervise and coordinate day-to-day repairs, maintenance and associated works, ensuring activities are delivered safely, efficiently, within agreed timescales
• Monitor the progress, quality and productivity of repair works
• Identify and manage follow-on works, variations, defects and additional repair requirements, ensuring appropriate action is taken
• Work collaboratively with schedulers, operatives, contractors and the Repairs Manager to plan, prioritise and coordinate workloads
• Complete inspections, records, reports, certifications and supporting documentation accurately and within required timescales
• Ensure all repairs and maintenance activities are carried out in accordance with health and safety legislation, company policies and safe systems of work

Skills

Leadership

Customer focus

Communication

Driver's licence

MS Office

Education

City & Guilds/NVQ Level 3 in construction trade

Tools

MS Office

Job description

Repairs Supervisor

Location: Agile/Head Office

Contract: Permanent

Salary: £38,381 per annum

Hours: 40 hours per week, including participation in a management on-call escalation rota.

About the Role

As Repairs Supervisor, you will play a key role in ensuring repairs and maintenance works are delivered safely, efficiently and to a high standard. You'll provide day-to-day supervision and support to our in-house operatives and contractors, helping to ensure excellent customer service and quality outcomes for residents.

Working closely with the Repairs Manager, schedulers and other teams, you'll monitor productivity, inspect completed works, support operational planning and ensure compliance with health and safety requirements.

Key responsibilities include:

• Supervise and coordinate day-to-day repairs, maintenance and associated works, ensuring activities are delivered safely, efficiently, within agreed timescales
• Monitor the progress, quality and productivity of repair works
• Identify and manage follow-on works, variations, defects and additional repair requirements, ensuring appropriate action is taken
• Work collaboratively with schedulers, operatives, contractors and the Repairs Manager to plan, prioritise and coordinate workloads
• Complete inspections, records, reports, certifications and supporting documentation accurately and within required timescales
• Ensure all repairs and maintenance activities are carried out in accordance with health and safety legislation, company policies and safe systems of work

About You

We're looking for someone who combines technical knowledge with a strong customer focus and excellent leadership skills.

Essential requirements:

• Qualified to City & Guilds/NVQ Level 3 (or equivalent) in a construction trade OR substantial demonstrable experience in a core trade within property maintenance
• Strong understanding of repairs, and maintenance processes in housing or property management
• Understanding of customer care and complaints
• Experience in property maintenance, voids, or refurbishment work within a housing or construction environment
• Excellent verbal and written communication skills
• Basic IT skills, including MS office packages
• Full UK drivers' licence

Why Join Us?

North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.

We offer:

• A supportive, values-driven organisation
• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

Closing date - 28 August 2026

Our values

We work as One Team, build Trust, stay Open, and continue to Learn - always putting our residents and communities first.

At North Wales Housing, we're committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know - we're here to help you to be at your best.

Job Applicant Privacy Notice

We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws. For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice.