Responsive Repairs Coordinator

Artemis Clarke Ltd; Margate; Hybrid; GBP 26,280 - 28,200; Part time

Benefits offered by this job

Competitive salary

Flexible working hours

Possibility of remote/hybrid working

Flexible annual leave and working arr.

Local Government Pension Scheme

Reduced cost leisure membership

Employee Wellbeing package

Job summary

Thanet District Council is seeking a part-time Responsive Repairs Coordinator to join the Tenant and Leaseholder Services team in Thanet. The role offers a starting salary of £26,280 per annum, with progression to £28,200 (pro rata). The contract is permanent, with 22 hours per week.

The post involves administrative coordination of repairs, liaising with inspectors and contractors, and ensuring timely, high-quality service for residents.

Qualifications

• Experience coordinating repairs and maintenance administration.
• Ability to log requests accurately and track progress of repairs.

Responsibilities

• Support the responsive repairs team with essential administration, ensuring accurate records of all repair requests, complex issues, and maintenance at void properties.
• Act as the central link between inspectors, contractors, internal teams, and external partners to resolve repair requests quickly and effectively.
• Coordinate the flow of information around the acquisition of new social housing stock, ensuring all stakeholders are informed and aligned.
• Build positive working relationships with colleagues, contractors, and external services to make sure repairs are handled efficiently and professionally.

Skills

Organisation

Communication

Administration

Stakeholder coordination

Job description

Responsive Repairs Coordinator

Location: Thanet

Salary: Starting Salary £26,280 per annum, with opportunity for progression to £28,200 (Pro rata)

Contractual hours: 22

Basis: Part time

Contract Type: Permanent, Part time

Job reference: TDC0892

About

Do you have a talent for organisation, communication, and keeping things moving? An exciting opportunity has arisen to join the Council’s Tenant and Leaseholder Services as a Responsive Repairs Coordinator.

We’re a dynamic, forward-thinking service committed to delivering excellent housing repairs and maintenance. As part of our team, you’ll play a central role in making sure our residents receive the timely, high-quality repairs service they deserve — while working alongside inspectors, contractors, and colleagues to keep everything running seamlessly.

Why this role matters

Behind every completed repair is someone whose home life has been made better. As a Responsive Repairs Coordinator, you’ll be the hub of our repairs service — making sure requests are logged accurately, issues are followed through, and contractors are supported to deliver on time and to standard. Your attention to detail and problem-solving skills will directly improve the service we provide to our tenants and leaseholders.

What you’ll be doing

• Supporting the responsive repairs team with essential administration, ensuring accurate records of all repair requests, complex issues, and maintenance at void properties.
• Acting as the central link between inspectors, contractors, internal teams, and external partners to resolve repair requests quickly and effectively.
• Coordinating the flow of information around the acquisition of new social housing stock, ensuring all stakeholders are informed and aligned.
• Building positive working relationships with colleagues, contractors, and external services to make sure repairs are handled efficiently and professionally.

Why join us?

This is more than just a coordination role — it’s a chance to be part of a passionate team that genuinely cares about the difference it makes. We’re always looking for new ways to improve our service, and your ideas and commitment will help us get there. If you’re organised, proactive, and ready to take on a role where no two days are the same, this is the opportunity for you.

Our staff benefits package include

• Competitive salary
• Flexible working hours
• Possibility of remote/hybrid working
• Flexible annual leave and working arrangements
• Local Government Pension Scheme membership
• Reduced cost leisure membership, including Theatre tickets and sporting activities
• An extensive Employee Wellbeing package

Due to the nature of the role the successful candidate will be required to undertake an Enhanced DBS check as part of their pre-employment checks.

Closing date: Tuesday 21st July 2026