Repairs Administrator - Part-time

Together Housing Group; Blackburn; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Starting salary £25,878 (FT equivalent

27 days holiday + bank holidays

Flexible working environment

Hybrid role

Pension scheme

Health and wellbeing benefits

Job summary

Together Housing Group in Blackburn is seeking a proactive Repairs Administrator to support the smooth running of our Repairs function across the group. The role focuses on administrative and operational tasks to ensure timely updates and effective service delivery.

You will work 24 hours per week in a hybrid pattern, with the exact arrangement agreed on appointment. The role offers a flexible environment, competitive local rewards, and opportunities to contribute to residents and the community

Qualifications

• Experience of working within an administrative environment.
• Experience of using ICT systems to input data, analyse and interpret data, and provide performance data.
• Experience of organising and planning own workload, with the ability to prioritise work, meet deadlines, and keep others informed of progress.
• Excellent communication skills sufficient to liaise with staff, contractors and customers over the telephone, face to face, and individually.

Responsibilities

• Providing and carrying out administrative support to the Repairs team across the group.
• Recording, maintaining and updating information into ICT systems, including invoice matching, EBIS orders, updating QL with completion and SOR information, saving to Documotive, updating Portals (Lex, Masternaut, Wolseley and workwear).
• Ordering and co-ordinating delivery of workwear for Repairs, ensuring correct item and timely delivery within SLA.
• Raising and arranging repairs for THG offices via FM helpdesk, coordinating with colleagues and contractors to meet timescales.
• Liaising with colleagues, contractors and managers to resolve issues requiring specialist input, ordering goods and services as needed.
• Co-ordinating collection and updating of contractor information into QL.
• Supporting fleet management: fuel cards, spot hire, telematics portals, and invoice processing.
• Supporting the material contract: uploading weekly data, producing performance/financial information, and maintaining the material portal.

Skills

Administrative experience

Data entry

ICT systems

Excellent communication

Prioritisation

Job description

We are looking for a proactive and detail-focused Repairs Administrator to join our team in Blackburn. In this role you will support the smooth running of our Repairs function. This vital role provides administrative and operational support across the group.

Together Housing Group:We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Working Pattern

The 24 hours can be worked over either 4 or 5 days, depending on the successful candidate's preference and service requirements.

For example, this could be:

• 6 hours per day over 4 days, or
• Spread across 5 days in an alternative arrangement.

The exact working pattern will be agreed with the successful candidate.

Requirements

Outline of key responsibilities for the Repairs Administrator...

• To providing and carrying out administrative support to the Repairs team across the group.
• To be responsible for recording, maintaining and managing, timely and accurately the updating of information into ICT systems, including but not exhaustively invoice matching, raising EBIS orders, updating QL with completion and SOR information, saving to Documotive, updating various Portals including Lex, Masternaut, Wolseley and workwear supplier.
• To order and co-ordinate delivery of workwear including all associated tasks for users across the group for Repairs. Ensuring the right garment is ordered and delivered within agreed SLA timescales and is delivered right first time.
• To order, raise and arrange (via a FM helpdesk) repairs for THG offices across the group including liaising with colleagues and other services areas and contractors as necessary to ensure the repairs are carried out within agreed timescales.
• To liaise with colleagues, contractors and managers to support the resolution of any issues that require specialist expertise including ordering goods, services and supplies and facilitating delivery/access as necessary.
• To co-ordinate the collection and updating of contractor information into QL.
• To provide support of the running and maintenance of the fleet, including day to day management and maintenance of fuel cards, spot hire vehicles, processing of fines, maintenance of the telematics and leaseholder portals, producing reports to support managers/colleagues, maintaining the master spreadsheet of all fleet vehicle information, verifying and processing of invoices, raising EBIS orders for repairs.
• To provide day to day support for the material contract, including uploading of weekly file data, producing performance and financial information, maintenance of the material portal with leavers and starters information and top users, handling queries raised by team.

We are looking for someone who has...

• Experience of working within an administrative environment.
• Experience of using ICT systems to input data, analyse and interpret data, and provide performance data.
• Experience of organising and planning own workload, with the ability to prioritise work, meet deadlines, and keep others informed of progress.
• Excellent communication skills sufficient to liaise with staff, contractors and customers over the telephone, face to face, and individually.

Benefits

In return, we are offering the successful candidate in the Repairs Administrator role...

• Starting salary of£25,878 (Full time salary equivalent) - Part-time pro rata
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• A flexible working environment, with a range of family friendly policies
• Your typical working hours will total 24 hours per week, from Monday to Friday, between the hours of 7 AM to 7 PM.
• This is a hybrid role
• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.