Repairs Administrator

Fortus Recruitment Group; Fetcham; On-site; GBP 16,000 - 26,000; Full time

Job summary

Fortus Recruitment Group is recruiting for a Repairs Administrator - M&E based in Leatherhead. The role supports the M&E repairs and maintenance team, coordinating appointments, managing repair jobs and ensuring accurate, compliant records are kept.

The successful candidate will have previous experience in repairs/maintenance administration, strong IT skills (Microsoft Office) and a proactive, detail-oriented approach to work within a busy contractor environment.

Qualifications

• Experience in an Administrator role focusing on repairs, maintenance or compliance.
• Experience in social housing, property services, repairs and maintenance or M&E is desirable.
• Strong organisational skills with attention to detail.
• Good communication with residents, engineers and internal teams.
• Proactive approach with problem-solving skills.

Responsibilities

• Provide administrative support to the M&E repairs and maintenance team.
• Raise, update and close repair jobs on the internal management system.
• Schedule appointments and coordinate engineers' diaries where required.
• Liaise with residents, engineers, subcontractors and internal teams to provide updates on repair progress.
• Process job documentation, certificates and completion paperwork.
• Maintain accurate records and ensure all compliance documentation is uploaded and filed correctly.
• Monitor outstanding jobs and assist in ensuring works are completed within agreed timescales.
• Handle incoming calls and emails, responding to enquiries in a professional and timely manner.
• Produce reports and provide general administrative support to supervisors and contract managers.
• Ensure compliance with company procedures, GDPR and Health & Safety requirements.

Skills

Administrative experience

Repairs administration

Maintenance administration

Compliance administration

Organisational skills

Problem solving

Customer service

Tools

Microsoft Office

Repair/Maintenance management systems

Job description

Repairs Administrator - M&E

Location: Leatherhead

Salary: Up to £26,000

Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors.

We are currently working with a leading repairs and maintenance contractor that is looking to recruit a Repairs Administrator - M&E to join their busy team based in Leatherhead.

This is an excellent opportunity for an organised and proactive administrator with experience in repairs, maintenance or property services. Supporting the Mechanical & Electrical (M&E) team, you will play a key role in ensuring repair and compliance works are administered efficiently, appointments are coordinated and records are maintained accurately to support the successful delivery of maintenance services.

Key Responsibilities:

• Provide administrative support to the M&E repairs and maintenance team.
• Raise, update and close repair jobs on the internal management system.
• Schedule appointments and coordinate engineers' diaries where required.
• Liaise with residents, engineers, subcontractors and internal teams to provide updates on repair progress.
• Process job documentation, certificates and completion paperwork.
• Maintain accurate records and ensure all compliance documentation is uploaded and filed correctly.
• Monitor outstanding jobs and assist in ensuring works are completed within agreed timescales.
• Handle incoming calls and emails, responding to enquiries in a professional and timely manner.
• Produce reports and provide general administrative support to supervisors and contract managers.
• Ensure compliance with company procedures, GDPR and Health & Safety requirements.

Skills & Experience:

• Previous experience in an Administrator, Repairs Administrator, Maintenance Administrator or Compliance Administrator role.
• Experience within social housing, property services, repairs and maintenance or M&E is highly desirable.
• Excellent organisational skills with strong attention to detail.
• Confident communicating with residents, engineers, subcontractors and internal stakeholders.
• Good IT skills, including Microsoft Office and repairs or maintenance management systems.
• Ability to prioritise workload and work effectively in a fast-paced environment.
• A proactive approach with excellent problem-solving skills.
• Strong customer service skills and a professional telephone manner.

Equal opportunities employer.