Retail Sales Advisor (FT/37.5h)

Fitshop UK; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Uncapped Bonus

Full training

37.5 hour contract

30 days holiday

Pension scheme

Life Insurance (4x annual salary)

Staff discount

Job summary

Fitshop UK is seeking a dedicated Retail Sales Advisor for our Glasgow store on a full-time 37.5-hour contract. You will deliver a first-class customer journey in store and by phone/web chat, and drive sales with friendly, confident service.

You will build product knowledge, work with the store team to replenish stock and maintain visual merchandising, while aiming to exceed targets and contribute to a positive Trustpilot score.

Qualifications

• Ability to deliver a first-class customer journey and sales experience.
• Ability to meet or exceed sales targets.
• Confident communicator, both written and verbal.
• Ability to create a welcoming store environment.
• Self-motivated and able to work as part of a team.

Responsibilities

• Provide a first-class customer journey in-store and on the phone/web chat.
• Achieve and exceed daily, monthly, and annual sales targets.
• Develop product knowledge to assist customers.
• Assist with stock replenishment and visual merchandising.
• Support cash handling and security procedures when trained.
• Suggest and implement footfall driving activities.

Skills

Sales skills

Customer service

Communication

Initiative

Teamwork

Job description

Overview

At Fitshop UK, we have an excellent opportunity for a full time Retail Sales Advisor based at our Glasgow store. We believe it is important to provide quality support for our Customers. We need our Retail Sales team to be confident, polite and personable individuals with outstanding communication skills to provide a first class Customer journey in store (and on the telephone/web chat when appropriate).

Benefits

• Uncapped Bonus
• Full training
• 37.5 hour contract
• 30 days per annum paid holiday (inclusive of bank holiday allowance, pro-rata for part time)
• Pension scheme
• Life Insurance (4x annual salary post probationary)
• Generous staff discount

Retail Sales Advisor Key Responsibilities

• Ensure a first class customer journey and in-store sales experience by being approachable and delivering friendly customer service
• Achieve and exceed daily, monthly and annual sales targets
• Building an in-depth knowledge of our products and services to enable to provide outstanding support customers
• Confidently managing the full customer journey with ease in order to delight the customer with the aim to impact our trust pilot score positively alongside ensuring repeat business
• Work with the store manager and assistant manager to replenish stock, visual merchandising and ensuring stock remains clean and well presented
• Support with stock checks and changes to shop layout as directed by the retail management team
• When trained, comply with the cash handling requirements and cash reconciliation and banking procedures
• Support by bringing ideas and implementing footfall driving activities such as demonstrations, price promotions and any other marketing activity
• Maintain a safe environment on the shop floor for the team and customers
• When trained, be a key holder for the store and adhere to security and safety requirements
• Continuous personal improvement; constantly striving to grow and develop self and team; deliver and support with any relevant training, preparation of manuals etc.

Who You Will Work With

In addition to the working with a great store team, you will connect with other retail stores, sales, customer care and our warehouse team.

You Will Need

• To maintain a calm, confident and enthusiastic manner when dealing with Customers
• To be able to make recommendations to customers and close sales
• Confident communication skills, both written and verbal
• Understand the customer journey and how to create a welcoming store environment
• To generate sales
• The ability to work collaboratively as part of a wider team
• To use own initiative and be self-motivated

Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.

Location
Retail

Department
Great Western Road

Job Title
Retail Sales Advisor (FT/37.5h)

Salary
£24,785.00 per annum plus bonus

Experience

Sales

City
Glasgow

Country
United Kingdom