Rents & Service Charges Analyst

Riverside-12e5e24d; Liverpool; On-site; GBP 36,000 - 49,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

Flexible working options

Learning & development

Job summary

Riverside is seeking a Service Charge Analyst to manage service charges, rents, and leasehold properties across Riverside's portfolio. The role requires accurate calculation, timely invoicing, and collaboration with Housing Operations, Finance, and other departments to ensure efficient service delivery.

You will work with leasehold and shared ownership properties, ensuring compliance with legal obligations, and providing specialist guidance on rents and service charges to residents and

Qualifications

• Degree level education required.
• Proficient in Microsoft Word, Excel and Outlook.
• Ability to work under tight deadlines.
• Highly numerate with the capacity to work with large data files.
• Good interpersonal and communication skills.
• Ability to provide an excellent customer focused service.

Responsibilities

• To ensure the accurate calculation, construction and issue of all service charges including both annual revenue charges and major works charges for properties in Riverside portfolio and management, working as required with other departments to achieve this.
• To provide an excellent customer focused professional management service to residents and clients, ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing queries related to these.
• To ensure the accurate calculation and issue of all rents in the Riverside portfolio working as required with other departments to achieve this.
• To advise and implement lease terms, statutory measures and Riverside policies relevant to the management of shared ownership and leasehold properties.
• To assist in the efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries.
• To maximise income to the service and organisation by maximising levels of cost capture when calculating service charges.
• To provide specialist advice and guidance to colleagues, residents and the general public on matters relating to rents and service charges and third party landlords.
• To be responsible for undertaking all statutory consultation in relation to service charges.
• To work closely with other colleagues in Housing Operations, Finance, Allocations, Property Services, Development River-side sales agent to ensure the efficient and effective provision of services to all residents.
• To proactively ensure that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.

Skills

Degree level education

Microsoft Word

Microsoft Excel

Microsoft Outlook

Numerical data handling

Communication skills

Customer-focused service

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Riverside is seeking a Service Charge Analyst to manage service charges, rents, and leasehold properties across Riverside's portfolio. The role requires accurate calculation, timely invoicing, and collaboration with Housing Operations, Finance, and other departments to ensure efficient service delivery.

You will work with leasehold and shared ownership properties, ensuring compliance with legal obligations, and providing specialist guidance on rents and service charges to residents and