Rental Service Supervisor

JAM Recruitment Ltd; Wick; On-site; GBP 38,000 - 39,000; Full time

Benefits offered by this job

Annual bonus

Private Medical Insurance

Company Pension

Life Assurance

Holiday Buy & Sell Scheme

23 days holiday + BHs

Ongoing training and progression

Job summary

JAM Recruitment Ltd is seeking a Rental Service Supervisor based in Wick to coordinate Field Service Engineers, manage breakdowns and diagnose faults remotely. The role offers a permanent, full-time contract with a salary around £38,200 per annum and a structured Monday–Friday schedule.

The successful candidate will have a mechanical or electrical background, strong customer service skills, and experience in service coordination.

Qualifications

• Mechanical or electrical background required.
• Strong organisational and communication skills essential.
• Good IT skills; forklift licence and power gens experience advantageous.

Responsibilities

• Manage breakdowns and technical service enquiries.
• Coordinate and schedule Field Service Engineers.
• Diagnose faults remotely where possible.
• Plan preventative maintenance and emergency call-outs.
• Liaise with the Parts Department to ensure jobs are completed efficiently.
• Monitor service performance and maintain accurate records.
• Support the Service Manager with day-to-day running of the department.
• Participate in the on-call rota after training.

Skills

Mechanical background

Organisational skills

Communication skills

IT skills

Forklift licence (adv)

Job description

Rental Service Supervisor, based in Wick, with a salary of £38,200 per annum on a permanent, full-time basis. Working Monday to Friday, 8:30am to 5:00pm, this position suits a candidate with a mechanical or electrical background. You will coordinate Field Service Engineers, manage breakdowns, and diagnose faults remotely. Responsibilities include planning preventative maintenance, scheduling emergency call-outs, and liaising with the Parts Department. Monitoring performance and maintaining accurate records are key duties. Strong technical knowledge and customer service skills are essential for handling service enquiries efficiently. This role offers a structured schedule within a permanent contract, providing stability for an experienced professional seeking a supervisory position in the area.

Rental Service Supervisor Salary: Up To £38,280 Location: Bristol Hours: Monday - Friday, 8:30am - 5:00pm Job Type: Full-Time, Permanent

An exciting opportunity has arisen for an experienced Rental Service Supervisor to join a busy and growing business in Bristol. This role is ideal for someone with a mechanical or electrical background who enjoys coordinating engineers, solving technical issues and delivering excellent customer service.

Key Responsibilities

• Manage breakdowns and technical service enquiries.
• Coordinate and schedule Field Service Engineers.
• Diagnose faults remotely where possible.
• Plan preventative maintenance and emergency call-outs.
• Liaise with the Parts Department to ensure jobs are completed efficiently.
• Monitor service performance and maintain accurate records.
• Support the Service Manager with the day-to-day running of the department.
• Participate in the on-call rota following training.

What We're Looking For

• Mechanical or Electrical background.
• Experience in Service Coordination or Technical Supervision.
• Knowledge of generators or similar equipment.
• Excellent organisational and communication skills.
• Strong IT skills and a customer-focused approach.
• A forklift licence and experience within the power generation industry would be an advantage.

Benefits

• Salary up to £38,280
• Annual bonus scheme
• Private Medical Insurance
• Company Pension
• Life Assurance
• Holiday Buy & Sell Scheme
• 23 days holiday plus Bank Holidays, increasing with service
• Ongoing training and career progression