Rental Service Controller – Full Time | Competitive

Power Electrics; West of England; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

EOT Bonus Scheme

Company pension scheme

Private medical scheme

Holiday Buy & Sell Scheme

Life assurance scheme

Cycle to Work Scheme

Employee Referral Scheme

Job summary

Power Electrics is seeking a Service Coordinator to support our team of field service engineers, handling service enquiries by phone and email, arranging visits, and coordinating maintenance to maximize asset utilization.

You will work with Rental Service Supervisors, maintain records of breakdowns, and communicate across departments to ensure timely responses. Excellent organisation, communication and IT skills (Excel/Word/Outlook) are essential.

Qualifications

• Exceptional organisational and communication skills required.
• Excellent telephone manner.
• Previous customer service experience required.
• Good IT skills, primarily Excel and Word and Microsoft Outlook.
• Ability to multi-task and work well under pressure.
• Ability to learn in-house systems
• Basic mechanical or electrical system knowledge desirable but not essential.
• Must collaborate well with others.

Responsibilities

• Act as primary contact for service-related enquiries.
• Arrange service visits and maintain clear communication with customers.
• Assist with coordinating engineer response and planning preventative maintenance.
• Maintain accurate records of breakdowns and remote repairs.
• Handle inbound/outbound email communications.
• Collaborate with neighboring departments to ensure all internal rental service team requirements and requests are actioned accordingly.
• Uphold a high standard of communication both externally and internally.

Skills

Organisational skills

Communication skills

Telephone manner

Customer service experience

IT skills (Excel/Word/Outlook)

Multi-tasking

Learning in-house systems

Team collaboration

Basic mechanical/electrical knowledge

Tools

Excel

Word

Microsoft Outlook

Job description

Salary: Competitive | Depending on Experience

Job Purpose

Reporting to the Rental Service Manager, key tasks will include but are not limited to assisting and supporting with the day-to-day activities of our team of skilled field service engineers to ensure an efficient and responsive service.

Work collaboratively with Rental Service Supervisors and colleagues across the business to effectively manage operational requirements.

Handling inbound and outbound service/breakdown enquiries via telephone and email to maximize asset utilization and minimize downtime.

Key Responsibilities

• Act as primary contact for service-related enquiries.
• Arrange service visits and maintain clear communication with customers.
• Assist with coordinating engineer response and planning preventative maintenance.
• Maintain accurate records of breakdowns and remote repairs.
• Handle inbound/outbound email communications.
• Collaborate with neighboring departments to ensure all internal rental service team requirements and requests are actioned accordingly.
• Uphold a high standard of communication both externally and internally.

Skills & Experience

• Exceptional organisational and communication skills required.
• Excellent telephone manner.
• Previous customer service experience required.
• Good IT skills, primarily Excel and Word and Microsoft Outlook.
• Ability to multi-task and work well under pressure.
• Ability to learn in-house systems
• Basic mechanical or electrical system knowledge desirable but not essential.
• Must collaborate well with others.

What we offer

• EOT Bonus Scheme – benefit from the company's success by receiving a share of its profits.
• Training, upskilling, and career progression
• Holiday Buy & Sell Scheme
• Company pension scheme
• Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess
• Life assurance scheme with access to healthcare support and counselling services
• 23 days holiday (plus bank holidays) – increasing with length of service up to 28 days
• Cycle to Work Scheme – tax-efficient bike purchase program
• Employee Referral Scheme – earn rewards for referring qualified candidates

Our philosophy

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

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