Rental Return Agent

United Kingdom Avis Budget UK Limited; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

EAP provided by Health Assured

Employee discounts on car rental

Opportunity to earn monthly commission

Job summary

Avis Budget Group in Greater London is seeking a Rental Return Agent to ensure vehicles are returned promptly, inspected, and prepared for the next rental. You will interact with customers, process rental agreements and payments, and document any charges. A friendly, proactive team member is essential for this fast-paced role.

The position offers 33 days holiday, an Employee Assistance Programme (EAP), discounts on car rental across Avis Budget Group, and potential monthly commissions.

Qualifications

• Experience in customer service roles, preferably in car rental, retail or hospitality.
• Strong verbal and written English communication.
• Ability to handle multiple tasks in a fast-paced environment.
• Friendly, proactive attitude and team collaboration.

Responsibilities

• Greet customers returning rental vehicles.
• Inspect vehicles for damages and document findings.
• Outline and clarify final charges and obtain signatures.
• Assist with directions and travel information.
• Prepare vehicles for next rental and maintain records.
• Resolve customer questions and issues promptly and professionally.
• Ensure the rental lot is organized and compliant with safety protocols.

Skills

Customer service

Communication

Interpersonal skills

Team oriented

Multitasking

Flexibility

Education

High school diploma

Job description

Job Description Job Title: Rental Return Agent Salary: £27,342.50 yearly Hours: Full time, permanent contract, rotational shift pattern Monday – Sunday Rental Return Agents are responsible for ensuring that rental vehicles are returned in a timely and orderly manner, and that they are inspected and prepared for the next rental. This position involves interacting with customers, processing rental agreements and payments, as well as conducting vehicle inspections. A Rental Return Agent may also be responsible for providing assistance with directions and travel information, and for resolving customer complaints and issues. This position typically requires excellent customer service skills and the ability to work in a fast-paced environment.

Some specific responsibilities of a Rental Return Agent may include:

• Greeting customers who are returning rental vehicles
• Inspecting vehicles for any damages or issues, and documenting them using the appropriate tools, and assessing any necessary charges as needed
• Outline and clarify all final charges to customers and collect the rental agreement receipt signature from them
• Providing assistance with directions and travel information
• Conducting thorough vehicle inspections, and ensuring vehicles are prepared for the next rental
• Maintaining accurate records and completing paperwork
• Resolving customer complaints and issues in a timely and professional manner
• Ensuring that the rental car lot is organized and well-maintained
• Ensuring that safety and security protocols are followed at all times

Requirements:

• High school diploma or equivalent level of education
• Fluency in spoken and written English
• Prior customer service experience, particularly in the car rental, retail or hospitality sectors, with 1-2 years preferred
• Valid driver's license with a clean driving record
• Openness to working flexible schedules, including weekends
• Proven proficiency in communication and interpersonal skills
• A team-oriented approach
• Demonstrated ability to handle multiple tasks and perform well in a fast-paced setting
• A friendly, upbeat, and proactive attitude.

Great rewards for great work:

Great customer experiences begin with team members who feel valued and respected. That's why we are committed to looking after our people as much as our customers.

We offer:

• 33 days holiday inclusive of bank holidays
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly, and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

London Surrey United Kingdom A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.