Rental Returns Manager

Avis Budget Group International; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

33 days holiday inclusive of bank hols

Discount account with 250+ perks

Employee Assistance Programme (EAP)

Job summary

Avis Budget Group is seeking a Rental Returns Manager to oversee the return of rental vehicles, drive efficiency, and safeguard asset quality. You will lead the Returns team, coordinate with rental and fleet colleagues, and manage supplier relationships, inspections, and stock control to ensure a smooth customer experience.

This full-time role offers a base salary of £38,000 with a bonus scheme, 33 days holiday, and employee perks, including discounts and an EAP.

Qualifications

• Experience in a vehicle rental, automotive, or logistics environment.
• Proven leadership and team management abilities.
• Excellent customer service and conflict resolution skills.
• Ability to manage supplier relationships and negotiate contracts.
• Knowledge of vehicle maintenance, damage assessment, and stock control.
• Proficient in data analysis and reporting tools.
• Strong organizational and problem-solving abilities.

Responsibilities

• Oversee vehicle returns process, ensuring quality checks and efficient operations.
• Develop and manage return schedules to optimize vehicle availability and minimize downtime.
• Collaborate with rental and fleet teams for effective vehicle management.
• Handle customer interactions professionally, addressing concerns and improving service.
• Manage vehicle inspections, damage assessments, and coordinate repairs.
• Lead and motivate returns team, set targets, and provide coaching and training.
• Maintain relationships with suppliers, negotiate SLAs, and monitor performance.
• Track vehicle availability, condition, and manage stock audits for compliance.
• Monitor KPIs and implement process improvements to optimize efficiency and reduce costs.

Skills

Leadership & team management

Customer service

Conflict resolution

Supplier relationship management

Data analysis & reporting

Organizational skills

Problem solving

Education

Bachelor's degree in business/logistics/automotive management

Full UK driving license

Tools

Data analysis tools

Reporting tools

Vehicle maintenance knowledge

Job description

Job Title: Rental Returns Manager

Salary: Base salary of £38,000 plus bonus scheme

Hours: Full time, permanent, rotational shift pattern Monday - Sunday

TheReturns Manager is responsible for overseeing the efficient and professional Returnof rental vehicles, ensuring high standards of customer service, operational efficiency, and asset management. This role involves managing scheduling, teamwork, outsource supplier relationships, stock control, and performance targets to ensure a seamless customer experience and the effective turnover of fleet vehicles.

This role is crucial to ensuring a smooth and efficient return process while maintaining customer satisfaction, optimizing fleet availability, and managing operational targets effectively.

• Oversee vehicle returns process, ensuring quality checks and efficient operations
• Develop and manage return schedules to optimize vehicle availability and minimize downtime
• Collaborate with rental and fleet teams for effective vehicle management
• Handle customer interactions professionally, addressing concerns and improving service
• Manage vehicle inspections, damage assessments, and coordinate repairs
• Lead and motivate returns team, set targets, and provide coaching and training
• Maintain strong relationships with suppliers, negotiate SLAs, and monitor performance
• Track vehicle availability, condition, and manage stock audits for compliance
• Monitor KPIs and implement process improvements to optimize efficiency and reduce costs

Skills & Experience

• Proven experience in a vehicle rental, automotive, or logistics environment.
• Strong leadership and team management skills.
• Excellent customer service and conflict resolution abilities.
• Ability to manage supplier relationships and negotiate contracts.
• Knowledge of vehicle maintenance, damage assessment, and stock control.
• Proficient in data analysis and reporting tools.
• Strong organizational and problem-solving skills.

Qualifications

• Relevant experience in a managerial or supervisory role.
• Qualifications in business, logistics, automotive management, or a related field (preferred but not essential).
• Full UK driving license

Great Rewards For Great Work

Great customer experiences begin with team members who feel valued and respected. That's why we are committed to looking after our people as much as our customers.

We Offer

• 38k + individual bonus scheme
• 33 days holiday inclusive of bank holidays
• A discount account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

LondonSurreyUnited Kingdom