Rental Returns Manager

Avis Budget Rental Locations; Greater London; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

38k base salary plus bonus scheme

33 days holiday incl bank holidays

Discount account with 250+ perks

Job summary

Avis Budget Group in London is seeking a Rentals Returns Manager to oversee the efficient return of rental vehicles, optimize fleet availability, and drive customer satisfaction across the returns process.

You will lead a returns team, manage schedules, monitor KPIs, coordinate inspections and repairs, and develop supplier relationships to ensure cost-effective operations and smooth turnover of the fleet.

Qualifications

• Proven experience in a vehicle rental, automotive, or logistics environment.
• Strong leadership and team management skills.
• Full UK driving license.
• Proficiency in data analysis and reporting tools.

Responsibilities

• Oversee vehicle returns process, ensuring quality checks and efficient operations.
• Develop and manage return schedules to optimize vehicle availability and minimize downtime.
• Collaborate with rental and fleet teams for effective vehicle management.
• Handle customer interactions professionally, addressing concerns and improving service.
• Manage vehicle inspections, damage assessments, and coordinate repairs.
• Lead and motivate returns team, set targets, and provide coaching and training.
• Maintain relationships with suppliers, negotiate SLAs, and monitor performance.
• Track vehicle availability and stock audits for compliance.
• Monitor KPIs and implement process improvements to optimize efficiency.

Skills

Leadership

Customer service

Supplier relationships

Data analysis

Organization

Problem solving

Vehicle maintenance knowledge

Stock control

Coaching/Training

Education

Bachelor's degree in Business/Logistics/Automotive

Job description

Job Title: Rental Returns ManagerSalary: Base salary of £38,000 plus bonus schemeHours: Full time, permanent, rotational shift pattern Monday – SundayThe Returns Manager is responsible for overseeing the efficient and professionalReturn of rental vehicles, ensuring high standards of customer service, operational efficiency, and asset management. This role involves managing scheduling, teamwork, outsource supplier relationships, stock control, and performance targets to ensure a seamless customer experience and the effective turnover of fleet vehicles.This role is crucial to ensuring a smooth and efficientreturnprocess while maintaining customer satisfaction, optimizing fleet availability, and managing operational targets effectively.Oversee vehicle returns process, ensuring quality checks and efficient operationsDevelop and manage return schedules to optimize vehicle availability and minimize downtimeCollaborate with rental and fleet teams for effective vehicle managementHandle customer interactions professionally, addressing concerns and improving serviceManage vehicle inspections, damage assessments, and coordinate repairsLead and motivate returns team, set targets, and provide coaching and trainingMaintain strong relationships with suppliers, negotiate SLAs, and monitor performanceTrack vehicle availability, condition, and manage stock audits for complianceMonitor KPIs and implement process improvements to optimize efficiency and reduce costsSkills & ExperienceProven experience in a vehicle rental, automotive, or logistics environment.Strong leadership and team management skills.Excellent customer service and conflict resolution abilities.Ability to manage supplier relationships and negotiate contracts.Knowledge of vehicle maintenance, damage assessment, and stock control.Proficient in data analysis and reporting tools.Strong organizational and problem-solving skills.QualificationsRelevant experience in a managerial or supervisory role.Qualifications in business, logistics, automotive management, or a related field (preferred but not essential).Full UK driving licenseGreat Rewards For Great WorkGreat customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.We Offer38k + individual bonus scheme33 days holiday inclusive of bank holidaysA discount account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much moreEmployee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeingEmployee discounts on car rental across Avis Budget Group (including Zipcar).Opportunity to earn monthly commissionAvis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.Apply Now!LondonSurreyUnited Kingdom