Rental Advisor

Arnold Clark; Hounslow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Job summary

Arnold Clark Heathrow Car & Van Rental is seeking an organised Rental Customer Advisor to join our busy team. You will deliver excellent customer care in person and by phone, using strong communication and organisational skills to complete tasks efficiently.

The role requires a flexible, customer‑focused approach and a full UK driving licence. You may be asked to cover other branches as needed, working a 45‑hour week over five days with weekends on a rota.

Qualifications

• Excellent administrative skills and ability to manage multiple tasks.
• Ability to work effectively as part of a team and support colleagues.
• Strong communication skills for face-to-face and telephone interactions.

Responsibilities

• Deliver a consistently excellent level of customer care, both face to face and on the telephone.
• Use communication and organisational skills to ensure tasks are completed efficiently.
• Handle customer complaints and queries and resolve issues promptly.
• Monitor and control expenditure and run daily reports for action.
• Promote the branch and deliver a positive customer experience.
• Occasionally cover at other branches when needed.

Skills

Administrative skills

Team player

Communication skills

Flexibility

Full UK driving licence

Job description

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Heathrow Car & Van Rental branch.

We Offer

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• ...and much more

Hours

Full time: 45 hours per week, 5 days out of 7 and alternate weekends

About The Role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential Skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice To Have (but Not Essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.