Rental Agent

Sixt van and truck; Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary with bonus

Pension scheme

22 days annual leave + bank holidays

Training & professional development

Staff rental scheme

Wellbeing app & life assurance

Employee Assistance Programme

Job summary

SIXT Manchester Depot seeks a Rental Agent to join our Vehicle Hire Division. You will be the key contact for clients and colleagues, creating and maintaining bookings on our rental systems while delivering friendly, professional service on site.

You will handle calls and emails, resolve queries, complete paperwork for transfers and handovers, and keep accurate records across multiple systems. The role offers growth opportunities and a starting salary of £28,322 per year, plus a performance

Qualifications

• Experience in customer service in a fast-paced or office-based setting.
• Strong attention to detail with accurate paperwork handling.
• Clear and professional communication, face-to-face, phone and email.
• Adaptable under pressure; works well in a team and independently.
• Willingness to rotate shifts across branch hours.
• Administrative background in an office environment.
• Previous vehicle rental experience or similar background.
• Proficient with Microsoft Office and booking/reservation systems.

Responsibilities

• Create and maintain bookings accurately on rental systems.
• Answer calls and emails, resolving queries and recommending products.
• Complete and file paperwork for transfers, handovers and yard checks.
• Maintain records across multiple systems in an office setting.
• Provide professional, hospitable service to clients on site.

Skills

Customer service

Attention to detail

Communication

Adaptability

Flexibility

Administrative background

Microsoft Office

Tools

Microsoft Office

Booking systems

Job description

We have an exciting opportunity for a Rental Agent to join our Manchester Depot. As part of our Vehicle Hire Division, you’ll be contributing to a rapidly growing operation that provides a wide range of light commercial vehicles to an impressive portfolio of clients. Our customer base spans blue-chip corporations, public sector organisations, and medium-sized enterprises, all of whom rely on us for a dependable, flexible, and high-quality hire service. You as a Rental Agent will be the key point of contact for our clients and internal colleagues within the Depot. In this customer-focused role, you will establish and develop new and existing business through building excellent relationships with our customers, assist with queries, offer advice, support and information, and recommend relevant company products. Enjoy growth opportunities and a starting salary of £28,322 per year, plus a bonus to reward your dedication! Join Team Orange!

YOUR ROLE AT SIXT

• Create and maintain bookings accurately on our rental systems
• Answer customer calls and emails, resolving queries and recommending suitable company products
• Complete and file all paperwork relating to vehicle transfers, handovers and yard checks
• Maintain accurate records and data across multiple systems, in an office-based setting
• Provide professional, hospitable face-to-face service to clients on site

YOUR SKILLS MATTER

• Customer service: Experience in a fast-paced, customer-focused or office-based role, handling customers by phone, email and face to face
• Attention to detail: A keen eye for accuracy when completing handover paperwork, rental agreements and vehicle inspections
• Communication: Clear, friendly and professional communication
• Adaptability: You work well under pressure, both independently and as part of a team
• Flexibility: Willingness to work a shift rotation covering branch operating hours
• Administrative background: A strong administrative background in an office environment
• Previous experience in vehicle rental or similar background
• Confident working with Microsoft Office (Outlook, Excel, Word, Teams) and similar systems, and comfortable learning new systems quickly
• Experience with booking, reservation or systems

WHAT WE OFFER

• Competitive Compensation & Financial SecurityReceive an attractive annual salary and a performance-based bonus. Secure your future with enrolment in SIXT's pension scheme
• Generous Time OffEnjoy 22 days of annual leave, plus bank holidays
• Training & Professional DevelopmentBenefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee BenefitsAccess special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life AssuranceStay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee AssistanceBenefit from family-friendly policies and receive support through our Employee Assistance Programme

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.