Part-Time Customer Service Agent - Manchester Airport

SIXT; Greater Manchester; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Pension scheme

22 days annual leave + bank holidays

Training & Professional Development

Staff rental discounts

Wellbeing & life assurance

Job summary

SIXT Manchester Airport is seeking a Part-Time Customer Service Agent to deliver outstanding service, drive sales and support vehicle operations. You will be the first point of contact for customers, providing friendly, professional assistance and promoting tailored offers.

This 26-hour per week role offers development opportunities, a competitive base salary, and staff benefits including pension, generous leave, training, and exclusive SIXT staff rental perks.

Qualifications

• Sales mindset and passion for service and customer support.
• Experience in direct customer contact, ideally in service, tourism or sales.
• Clear and effective communication in English.

Responsibilities

• Be the first point of contact for customers with a friendly, professional sales and service approach.
• Present tailored offers and create a positive customer experience.
• Handle rental agreements and inquiries with organization and service orientation.
• Confirm damages with customers and ensure signatures and branch notification.
• Assist in refuelling and support branch operations while representing SIXT.
• Manage vehicle deliveries and collections between branches for timely service.
• Assist with preparing, cleaning, and valeting vehicles to maintain high standards.

Skills

Sales Mindset

Customer Focus

Communication

Flexibility

Driving Experience

Job description

Part-Time Customer Service Agent - Manchester Airport

• Part-time
• Department: Branches & Operations
• Legal Entity: Sixt Rent A Car Limited

Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities and a basic salary of £18,300

Please note this is a part-time position working 26 hours a week

Your role

• You are the first point of contact for our customers, friendly, professional and passionate about sales and service
• You impress with tailored offers and make every customer interaction a special experience
• You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile
• You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager
• You’ll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand
• You’ll manage vehicle deliveries and collections between branches, ensuring timely service
• You’ll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers

Your skills

• Sales Mindset You love sales and are passionate about service and customer support
• Custumer Focus You have experience in direct customer contact, ideally in service, tourism or sales
• Communication You are communicative and articulate in English
• Flexibility You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays
• Driving Experience You hold a valid driver's licence with at least 12 months of driving experience

What we offer

• Top-Tier Pay StructureEarn a competitive salary regardless of gender or background, and benefit from an uncapped bonus system. Secure your future with enrolment in SIXT's pension scheme
• Generous Time OffEnjoy 22 days of annual leave, plus bank holidays
• Training & Professional DevelopmentBenefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee BenefitsAccess special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life AssuranceStay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee AssistanceBenefit from family-friendly policies and receive support through our Employee Assistance Programme

About us

We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.