Part-Time Customer Service Agent - Manchester Airport

SIXT; Manchester; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Top-Tier Pay Structure

Generous Time Off (22 days + bank hols

Training & Professional Development

Exclusive staff rental benefits

Wellbeing & Life Assurance

Family & Employee Assistance

Job summary

SIXT is hiring a Part-Time Customer Service Agent at Manchester Airport to deliver outstanding customer service and sales. You will be the first contact for customers, offering tailored rental options while supporting branch operations and vehicle preparation.

The role requires a sales mindset, strong English communication, and flexibility to work weekends or holidays. A valid driving licence with 12 months’ experience is preferred.

Qualifications

• Sales mindset and passion for service and sales.
• Experience in direct customer contact, ideally in service, tourism or sales.
• Excellent communication in English.
• Flexible, team-oriented and able to work shifts including weekends and holidays.
• Valid driver’s licence with at least 12 months of driving experience.

Responsibilities

• First point of contact for customers, friendly, professional and sales focused.
• Impress with tailored offers and memorable customer interactions.
• Handle rental agreements and inquiries, stay organised and service-oriented.
• Confirm damages with customers and ensure necessary documents are signed.
• Assist in refuelling and support branch operations while representing SIXT.
• Manage vehicle deliveries and collections between branches for timely service.
• Assist in preparing, cleaning and valeting vehicles to maintain high standards.

Job description

Part-Time Customer Service Agent - Manchester Airport

• Part-time
• Department: Branches & Operations
• Legal Entity: Sixt Rent A Car Limited

Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities and a basic salary of £18,300

Please note this is a part-time position working 26 hours a week

Your role

• You are the first point of contact for our customers, friendly, professional and passionate about sales and service
• You impress with tailored offers and make every customer interaction a special experience
• You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile
• You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager
• You’ll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand
• You’ll manage vehicle deliveries and collections between branches, ensuring timely service
• You’ll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers

Your skills

• Sales Mindset You love sales and are passionate about service and customer support
• Custumer Focus You have experience in direct customer contact, ideally in service, tourism or sales
• Communication You are communicative and articulate in English
• Flexibility You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays
• Driving Experience You hold a valid driver's licence with at least 12 months of driving experience

What we offer

• Top-Tier Pay StructureEarn a competitive salary regardless of gender or background, and benefit from an uncapped bonus system. Secure your future with enrolment in SIXT's pension scheme
• Generous Time OffEnjoy 22 days of annual leave, plus bank holidays
• Training & Professional DevelopmentBenefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee BenefitsAccess special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life AssuranceStay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee AssistanceBenefit from family-friendly policies and receive support through our Employee Assistance Programme

About us

We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.