Rental Agent

SIXT; Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual bonus

Pension plan

Training & development

Employee benefits

Life assurance

Employee assistance

Job summary

SIXT Manchester Depot is hiring a Rental Agent to be the key contact for clients and colleagues, handling bookings, paperwork, and on-site service within our vehicle-hire division.

You will develop new business through professional email and telephone outreach, respond to queries, offer advice, and recommend SIXT products. The role offers growth opportunities, a starting salary of £28,322 per year plus a performance bonus, and access to our training programmes and staff benefits.

Qualifications

• Significant experience in a high-volume agent role within hire industry.
• Ability to work under pressure independently and in a team.
• Keen eye for detail in handover paperwork and vehicle inspections.
• Strong communication for clear customer interactions.
• Willing to work shift rotations to cover branch hours.
• Valid driving license with at least 12 months driving experience.

Responsibilities

• Ensure bookings are placed on systems and paperwork sent/returned.
• Develop new and existing business through customer relationships by email/phone.
• Answer calls and assist queries, offer advice and company products.
• Complete paperwork for vehicle transfers and yard checks.
• Maintain face-to-face interaction and professionalism on site.
• Calculate rental estimates, chase quotes, and follow up.

Skills

Customer service

Phone & email

Communication

Adaptability

Attention to detail

Flexibility

Driving license

Job description

We have an exciting opportunity for a Rental Agent to join our Manchester Depot. As part of our Vehicle Hire Division, you’ll be contributing to a rapidly growing operation that provides a wide range of light commercial vehicles to an impressive portfolio of clients. Our customer base spans blue-chip corporations, public sector organisations, and medium-sized enterprises, all of whom rely on us for a dependable, flexible, and high-quality hire service. You as a Rental Agent will be the key point of contact for our clients and internal colleagues within the Depot. In this customer-focused role, you will establish and develop new and existing business through building excellent relationships with our customers, assist with queries, offer advice, support and information, and recommend relevant company products. Enjoy growth opportunities and a starting salary of £28,322 per year, plus a bonus to reward your dedication! Join Team Orange! YOUR ROLE AT SIXT

• You ensure bookings are placed on appropriate systems accurately and send out and retrieve paperwork where necessary
• You establish new and develop existing business through relationships with customers via professional email and telephone correspondence
• You answer calls from customers to assist with queries, offering advice, support, and information, and recommending company products
• You complete all associated paperwork relating to vehicle transfers and yard checks
• You maintain appropriate face-to-face interaction, hospitality, and professionalism towards clients on site
• You accurately calculate rental estimates, chase quotes, and follow up

YOUR SKILLS MATTER

• ExperienceYou bring significant experience working within a high-volume, fast-paced Agent role, preferably within the Hire industry
• AdaptabilityYou excel in a dynamic environment and can work under pressure, both independently and as part of a team
• Attention to DetailYou have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections
• CommunicationYou have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings
• FlexibilityYou are open to work on a shift rotation to cover branch operating hours, ensuring continuous service
• Driving LicenseYou hold a valid driving license and bring a minimum of 12 months driving experience

WHAT WE OFFER

• Competitive Compensation & Financial SecurityReceive an attractive annual salary and a performance-based bonus. Secure your future with enrolment in SIXT's pension scheme
• Generous Time OffEnjoy 22 days of annual leave, plus bank holidays
• Training & Professional DevelopmentBenefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee BenefitsAccess special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life AssuranceStay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee AssistanceBenefit from family-friendly policies and receive support through our Employee Assistance Programme

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.