Rent Recovery & Tenancy Support Officer

Riverside; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

25 days holidays + bank holidays

Flexible working options

Learning and development

Job summary

Riverside is seeking an Income and Administration Officer to manage rent accounts, arrears, and income recovery while supporting customers to maintain tenancies and maximise rental income. You will handle sensitive conversations, set up payment plans, and work with colleagues to resolve income-related issues.

The role focuses on ensuring timely income collection and accurate record-keeping. The position is permanent, full-time, based in Cambridge with flexible but standard hours, and offers a

Qualifications

• Experience in rent collection, arrears management, debt recovery or income management.
• Experience in housing or customer account management environments.
• Ability to handle sensitive conversations and negotiate outcomes.

Responsibilities

• Manage rent and service charge accounts across a portfolio of properties.
• Agree realistic repayment arrangements with customers, including site visits as required.
• Monitor arrears and take timely action to recover debt.
• Support customers to understand tenancy obligations and payment responsibilities.
• Promote available payment methods and encourage sustainable payments.
• Collaborate with colleagues to identify and resolve income-related issues early.
• Liaise with internal specialists and external agencies when extra support is needed.
• Produce rent statements and maintain accurate income-related records.

Skills

Rent collection

Arrears management

Debt recovery

Income management

Customer account management

Negotiation

Record keeping

IT literacy

Job description

Riverside is seeking an Income and Administration Officer to manage rent accounts, arrears, and income recovery while supporting customers to maintain tenancies and maximise rental income. You will handle sensitive conversations, set up payment plans, and work with colleagues to resolve income-related issues.

The role focuses on ensuring timely income collection and accurate record-keeping. The position is permanent, full-time, based in Cambridge with flexible but standard hours, and offers a