Rent Support Officer Prevention

Weaver Vale Housing Trust; Northwich; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Generous annual leave

12% pension contribution

CARE hub discount platform

Learning and development opportunities

Birthday leave

Charity day off

Cycle to work scheme

Free car park at Gadbrook Park

Job summary

Weaver Vale Housing Trust in Northwich is hiring a RentSupport Officer - Prevention on a permanent basis. You will manage lower level arrears across a patch, working with Rent Support Officers to reduce arrears and safeguard income. Flexible working across Gadbrook Park and other locations enables home and office balance.

The role emphasizes customer-focused debt recovery, meeting targets, and a DBS check is required. A full UK driving licence is essential.

Qualifications

• 5 Grade GCSE 4-9 / A* - C (Maths and English) or NVQ Level 2 in a related subject (or equivalent level of qualification)
• Full UK driving licence
• Experience of negotiating with members of the public to achieve key targets for the team and organisation
• Experience of delivering excellent customer service adapted to the needs of different customers
• Experience of working to targets, deadlines and responding positively to performance feedback to achieve results
• Experience of working within a pressurised environment and the ability to continually sustain working at a fast paced level

Responsibilities

• Manage lower level arrears for our current customers on a specific patch
• Work closely with the Rent Support Officers (High Level)
• Assist in reducing arrears to protect the Trust's Income
• Support tenancy sustainment through income management initiatives

Skills

GCSE/Equivalent

Driving licence

Negotiation

Customer service

Target-driven

Fast-paced environment

Job description

Contract Type: Permanent

Salary: £33,232.58 per annum (Plus *Casual User Mileage Allowance)

Job Title

RentSupport Officer - Prevention (Permanent)

Hours

37 hours per week (to be worked flexibly in line with business needs)

Annual Salary

£40,121.36 per annum, (Plus Regular User Mileage Allowance)

Location

Based at Gadbrook Park, Northwich. Working across core locations such as: Warrington and Cheshire.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Exciting new opportunity

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity

This is an exciting opportunity to work in a rewarding and fast-paced environment. You will be working in a high performing team, making a positive impact to reduce arrears and help to sustain tenancies.

What Will You Do?

You will manage lower level arrears for our current customers' on a specific patch, and working closely with the Rent Support Officers (High Level), assisting in reducing arrears to protect the Trust's Income. This role is a great opportunity for anyone who is interested in Income Management and tenancy sustainment.

Requirements & Skills for the Role*

• 5 Grade GCSE 4-9 / A* - C (Math's and English) or NVQ Level 2 in a related subject (or equivalent level of qualification)
• Full UK driving licence
• Experience of negotiating with members of the public to achieve key targets for the team and organisation.
• Experience of delivering excellent customer service adapted to the needs of difference customers.
• Experience of working to targets, deadlines and responding positively to performance feedback to achieve results
• Experience of working within a pressurised environment and the ability to continually sustain working at a fast paced level

Due to the nature of the role, a full current driving license and access to a car is essential. The role will also require the successful candidate to undergo a DBS check.

In line with the Trust's Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974.

Applicants will be subject to a DBS check. Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

Benefits

• Generous annual leave entitlement - 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• Access to the Trust discount and benefit platform, the C.A.R.E hub.
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours)
• One day's paid leave (per year) to support a charity or community group of your own choice*
• Candidate Referral Scheme*
• Option to enrol in a Health Cash Plan*
• Access to corporate Costco discounted membership*
• 'Thank you' gift for your continuous service starting at 5 years' service, and every 5 years' thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement
  for the role.
• Free annual flu vaccines and free Eye Care Vouchers*
• Discounts on a gym membership and phone contract
• Cycle to work scheme*
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

*Benefits offered providing you meet the eligibility criteria

Closing date for applications

Monday 02/11/2026

(Please be aware that applications received after this date may not be considered and we reserve the right, depending on application numbers, to close or extend the closing dates for this position. We would, therefore, recommend early application)

In-person Interview date(s)

Tuesday 10/11/2026

Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your Recruitment Hub profile if you consider yourself to have a disability and if so, please contact the Recruitment Team with any reasonable adjustments that may be required for you to attend an interview or assessment.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.

Salary

£33,232.58 per annum (Plus *Casual User Mileage Allowance)

Job Category

Income