Neighbourhood Housing Officer

Weaver Vale Housing Trust; Northwich; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Generous annual leave 24–29 days + pro

Pension 12% employer contribution

Discount platform (CARE hub)

Learning and development support

Birthday leave

Volunteer day

Referral scheme

Health cash plan

Costco membership

flu vaccines

Job summary

Weaver Vale Housing Trust seeks a proactive Neighbourhood Housing Officer to deliver tenancy and neighbourhood management across Warrington and Cheshire, based in Northwich. You will focus on prevention, early intervention, and sustainable tenancies, working flexibly across multiple locations.

The role requires a full UK driving license, DBS clearance, and a commitment to customer-focused service, with strong collaboration and problem-solving skills.

Qualifications

• Three A levels or equivalent level of qualification or equivalent professional experience in social housing.
• Full UK driving license.
• Experience of achieving successful outcomes in managing ASB or tenancy issues.
• Current knowledge of best practice in tackling ASB and housing management.
• Current knowledge of Tenancy Management legislation.
• Experience of working in a customer-focused environment.
• Experience of dealing with challenging situations and resolving conflict.
• DBS check is required.

Responsibilities

• Deliver a responsive and proactive tenancy and neighbourhood management service to Trust customers.
• Take a problem-solving approach to resolving ASB and tenancy issues.
• Develop partnerships with customers, colleagues and local stakeholders for preventative actions.
• Use insight and feedback to inform local Neighbourhood Plans and longer-term solutions.

Skills

Driving license

ASB/tenancy experience

Tenancy management knowledge

Customer-focused

Conflict resolution

A levels/qualifications in social hous

DBS check

Education

Three A levels or equivalent in social housing

Job description

Contract Type: Permanent

Salary: £40,121.36 per annum, (Plus Regular User Mileage Allowance)

Working Hours: 37

Job Category: Neighbourhood Management Team

Job Title: Neighbourhood Housing Officer (Permanent)
Hours: 37 hours per week (to be worked flexibly in line with business needs)
Annual Salary:£40,121.36 per annum, (Plus Regular User Mileage Allowance)

Location: Based at Gadbrook Park, Northwich. Working across core locations such as: Warrington and Cheshire.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting new opportunity?

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity

Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company. We are looking for a driven, diligent, and friendly Neighbourhood Housing Officer to join our Neighbourhood Management Team.

Responsible for the delivery of a responsive and proactive Tenancy and Neighbourhood management service to Trust customers, with an emphasis on prevention and early intervention to reduce formal enforcement action and promote sustainable tenancies and neighbourhoods.

Take a problem-solving approach to resolving ASB (Anti-Social Behaviour) and Tenancy issues, supporting all parties involved, to achieve a sustainable resolution which promotes tenancy sustainment.

Develop strong, effective partnerships, with customers, colleagues and local stakeholders, to identify preventative actions and strategies to address concerns in our neighbourhoods in an effective multi agency response.

Using insight and customer feedback identify customer concerns and identify positive medium term and longer-term solutions to inform and support the delivery of local Neighbourhood Plans.

Requirements & Skills for the Role*

• Three A levels or equivalent level of qualification or equivalent professional experience in social housing.
• Full UK driving license
• Experience of achieving successful outcomes in managing ASB or other Tenancy related issues.
• Current and detailed knowledge of best practice in tackling ASB and other housing management issues
• Current knowledge of Tenancy Management legislation
• Experience of working in a customer focused environment
• Experience of dealing with challenging situations and behaviour and sensitively resolving conflict

Due to the nature of the role, a full current driving license and access to a car is essential. The role will also require the successful candidate to undergo a DBS check.

In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974.

Applicants will be subject to a DBS check.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

*Please see the Accountability Profile and Person Specification for further information and requirements.

Benefits

• Generous annual leave entitlement - 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• Access to the Trust discount and benefit platform, the C.A.R.E hub.
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours)
• One day’s paid leave (per year) to support a charity or community group of your own choice*
• Candidate Referral Scheme*
• Option to enrol in a Health Cash Plan*
• Access to corporate Costco discounted membership*
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement
  for the role.
• Free annual flu vaccines and free Eye Care Vouchers*
• Discounts on a gym membership and phone contract
• Cycle to work scheme*
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

*Benefits offered providing you meet the eligibility criteria

Closing date for applications: Sunday 01/11/2026

(Please be aware that applications received after this date may not be considered and we reserve the right, depending on application numbers, to close or extend the closing dates for this position. We would, therefore, recommend early application)

In-person Interview date(s): Monday 09/11/2026

Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your Recruitment Hub profile if you consider yourself to have a disability and if so, please contact the Recruitment Team with any reasonable adjustments that may be required for you to attend an interview or assessment.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.

The following content displays a map of the jobs location - Weaver Vale Housing Trust. Gadbrook Point Rudheath Way, Northwich CW9 7LL

Salary
£40,121.36 per annum, (Plus Regular User Mileage Allowance)

Job Category
Neighbourhood Management Team