Neighbourhood Housing Officer

HQN Ltd; Northwich, Warrington; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Employee discounts

Birthday leave

Cycle to work

Job summary

Weaver Vale Housing Trust is seeking a dedicated Neighbourhood Housing Officer to join our Neighbourhood Management Team. Based at Gadbrook Park, Northwich, you will work across Warrington and Cheshire to deliver proactive tenancy and neighbourhood management with a focus on prevention and early intervention.

You will engage with customers, colleagues and stakeholders, resolve ASB and tenancy issues through collaborative problem solving, and contribute to local Neighbourhood Plans while working

Qualifications

• Three A levels or equivalent qualification or professional experience in social housing.
• Full UK driving license.
• Experience of achieving successful outcomes in managing ASB or other Tenancy related issues.
• Current and detailed knowledge of best practice in tackling ASB and other housing management issues
• Current knowledge of Tenancy Management legislation
• Experience of working in a customer focused environment
• Experience of dealing with challenging situations and behaviour and sensitively resolving conflict

Responsibilities

• Deliver a responsive and proactive tenancy and neighbourhood management service.
• Take a problem-solving approach to resolving ASB and tenancy issues, supporting all parties involved.
• Develop strong partnerships with customers, colleagues and local stakeholders to identify preventative actions.
• Use insight and customer feedback to identify concerns and inform local Neighbourhood Plans.

Skills

Full UK driving licence

ASB experience

Housing management knowledge

Customer-focused experience

Conflict resolution

Best practice knowledge (ASB)

Education

Three A levels or equivalent

Job description

Job Title: Neighbourhood Housing Officer (Permanent)

Hours: 37 hours per week (to be worked flexibly in line with business needs)

Annual Salary: £40,121.36 per annum, (Plus Regular User Mileage Allowance)

Location: Based at Gadbrook Park, Northwich. Working across core locations such as: Warrington and Cheshire.

Flexibility: work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity

Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company. We are looking for a driven, diligent, and friendly Neighbourhood Housing Officer to join our Neighbourhood Management Team.

What Will You Do?

Responsible for the delivery of a responsive and proactive Tenancy and Neighbourhood management service to Trust customers, with an emphasis on prevention and early intervention to reduce formal enforcement action and promote sustainable tenancies and neighbourhoods.

Take a problem‑solving approach to resolving ASB (Anti‑Social Behaviour) and Tenancy issues, supporting all parties involved, to achieve a sustainable resolution which promotes tenancy sustainment.

Develop strong, effective partnerships, with customers, colleagues and local stakeholders, to identify preventative actions and strategies to address concerns in our neighbourhoods in an effective multi agency response.

Using insight and customer feedback identify customer concerns and identify positive medium term and longer-term solutions to inform and support the delivery of local Neighbourhood Plans.

Requirements & Skills for the Role*

• Three A levels or equivalent level of qualification or equivalent professional experience in social housing.
• Full UK driving license
• Experience of achieving successful outcomes in managing ASB or other Tenancy related issues.
• Current and detailed knowledge of best practice in tackling ASB and other housing management issues
• Current knowledge of Tenancy Management legislation
• Experience of working in a customer focused environment
• Experience of dealing with challenging situations and behaviour and sensitively resolving conflict

Due to the nature of the role, a full current driving license and access to a car is essential. The role will also require the successful candidate to undergo a DBS check.

In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

*Please see the Accountability Profile and Person Specification for further information and requirements.

• Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• Access to the Trust discount and benefit platform, the C.A.R.E hub.
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours)
• One day’s paid leave (per year) to support a charity or community group of your own choice*
• Candidate Referral Scheme*
• Option to enrol in a Health Cash Plan*
• Access to corporate Costco discounted membership*
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement for the role.
• Free annual flu vaccines and free Eye Care Vouchers*
• Discounts on a gym membership and phone contract
• Cycle to work scheme*
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

* Benefits offered providing you meet the eligibility criteria

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.