Rent Support Officer Prevention

HQN Ltd; Northwich; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave 24–29 days

Sick/holiday buy/sell options

Pension scheme 12% employer

Employee Assistance Programme

CARE hub discounts

Cycle to work scheme

Free car park at Gadbrook Park

Flu vaccines and eye care vouchers

Job summary

HQN Ltd., based at Gadbrook Park, Northwich, is seeking a Rent Support Officer Prevention (Permanent) to join a high performing team. The role focuses on preventing arrears and sustaining tenancies while delivering excellent customer service in a flexible hybrid setup.

The role requires a positive, target-driven approach and a driving licence. Hours are 37 per week with an annual salary of £33,232.58 plus mileage allowance, and a DBS check may be required.

Qualifications

• Minimum 5 GCSEs at grade C or above (including English and Maths) or NVQ Level 2 or equivalent.
• A full current driving licence and access to a car is essential.
• DBS check will be required.
• Flexible working requires a suitable space with internet access.

Responsibilities

• Prevent and manage low-level arrears to help sustain tenancies.
• Protect the Trust’s income while supporting customers.
• Work as part of a high performing team in a fast-paced environment.

Skills

Customer service

Target-driven

Positive attitude

Communication skills

Education

GCSEs grade C+ including English & Maths

NVQ Level 2

Job description

Job Title: Rent Support Officer Prevention (Permanent)
Hours: 37 Hours per week (to be worked flexibly in line with business needs)
Annual Salary: £33,232.58 per annum (Plus *Casual User Mileage Allowance)

Location: Based at Gadbrook Park, Northwich.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity

This is an exciting opportunity to work in a rewarding and fast-paced environment. You will be working in a high performing team, making a positive impact to reduce arrears and help to sustain tenancies.

What Will You Do?

You will take a proactive approach to preventing and managing low-level arrears, helping customers sustain their tenancies while protecting the Trust’s income. This role is an excellent opportunity for someone interested in developing their career in income management and tenancy sustainment.

Requirements & Skills for the Role*

The post requires a positive and enthusiastic approach to work and the ability to deliver a high level of customer service, working to targets to deliver key outcomes for the Trust and it’s customers. Minimum requirement for this post is 5 GCSE’s at Grade C or above (including Math’s and English), or an NVQ Level 2, or equivalent qualification.

Due to the nature of the role, a full current driving license and access to a car is essential. The role will also require the successful candidate to undergo a DBS check.

In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

*Please see the Accountability Profile and Person Specification for further information and requirements.

• Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• Access to the Trust discount and benefit platform, the C.A.R.E hub.
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours)
• One day’s paid leave (per year) to support a charity or community group of your own choice*
• Candidate Referral Scheme*
• Option to enrol in a Health Cash Plan*
• Access to corporate Costco discounted membership*
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement
  for the role.
• Free annual flu vaccines and free Eye Care Vouchers*
• Discounts on a gym membership and phone contract
• Cycle to work scheme*
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

* Benefits offered providing you meet the eligibility criteria

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.